DoubleTree by Hilton Hotel Sonoma Wine Country

Comentarios destacados

• LouisetteBO

  03 octubre 2012
  ¡Excelente servicio!

  En el recorrido de nuestra luna de miel hicimos una parada en el Hilton Double Tree de Sonoma. Al momento de nuestra llegada nos quedamos impresionados de que era un hotel muy bonito para el precio tan bajo que habíamos pagado. Al llegar a la recepción, nos atendió una mujer llamada Glynnis. Muy amablemente nos recibió y mientras nos hacía el "check-in" nos preguntó el motivo de nuestra visita. Al enterarse de que estábamos en nuestra luna de miel nos comentó que de haber sabido nos hubiera ofrecido un acenso, pero como estaba el hotel totalmente lleno, no iba a poder hacerlo. Como quiera nos felicitó efusivamente y nos prometió que iba a ver qué podría hacer para compensarlo. Le pedimos que nos recomendara un buen restaurante y nos entregó una lista de restaurantes en el area, nos dio algunas recomendaciones de los pueblitos alrededor y nos despidió con una gran sonrisa. Acabábamos de viajar por más de 12 horas y Glynnis nos levantó el humor considerablemente. Ya en nuestra habitación, mientras nos arreglábamos para ir a cenar, tocaron la puerta y al abrirla nos encontramos con una botella de vino blanco espumoso de la zona y un montón de vales para catas en los viñedos de Sonoma y Napa. Cenamos en el restaurante recomendado por Glynnis (Lo Coco's) y fue el mejor restaurante que hemos probado. Desgraciadamente Glynnis salió temprano de su trabajo y al día siguiente salimos del hotel y ya no hubo oportunidad de agradecerle. ¡Excelente servicio de su parte!

  

• jorgez354

  24 abril 2014
  un hotel con potencial, pero requiere cuidar detalles.

  Si vas a recorrer la zona vinícola de Sonoma y Napa no es la mejor ubicación. Resumiendo ese punto importante continuamos. A pesar de que las distancias son cortas entre Santa Helena, Napa, Sonoma y Sta Rosa. La ruta del Freeway 12, 29 o Silverado. No te sientes en la zona del todo. Aunque si agarras una buena tarifa vale la pena pensarlo. La llegada, el hotel tiene un campo de golf que le da mucha calma. El personal no está del todo bien capacitado. Pues no saben hacerte más fácil tu llegada. Tuve que caminar bastante para llegar a mi habitación. Si tan solo alguien me hubiera dicho que usara el estacionamiento norte hubiera caminado mucho menos de la mitad. Y soy de las personas que ama caminar. Te reciben con una galleta y piensan que eso va a cambiar tu forma de pensar. Es un buen detalle que se agradece. Las personas que trabajan ahí no saludan. Las habitaciones ya están viejas, a pesar de que me tocó una bonita vista. Las habitaciones ya requieren una remodelación. El baño es de buen tamaño, pero no es de eso modernos que a uno le gusta entrar a bañarse. Cruzando el highway 101 hay un Wal mart y tiendas para surtirse. Le quita el toque romántico al viaje de viñedos. Hay una pizzería de franquicia Marys que aguanta. Pero realmente hay que sacar el coche e irse a la zona de vinos. Estar en el hotel no te va a dejar ninguna experiencia grata. En resumen: Solo quedate aquí sin consigues muy buen precio tipo 80 dls la noche. Sino mejor adentrate a napa o sonoma donde las vistas y el ambiente es mucho más auténtico.

  

• M-man11

  05 octubre 2020
  Where kindness and efficiency prevail

  Even though we live in Santa Rosa, we have depended on the Doubletree as our home away from home during mandatory evacuations. In fact, many others come here for the same reason. The staff is very understanding and kind almost to a fault. Certainly praise is warranted for Raul, who works miracles. But recognition should be given to Steve Thomson, Andrew, and all the staff who make the stay enjoyable. Rooms are of decent size and some have views overlooking the calming courtyard. Lighting is excellent and Direct TV provides information. My complaints are the strange $15 parking fee (this is Rohnert Park!) and the lack of any grab bars by or in the tub. But management can arrange housekeeping to provide some aids for anyone with disabilities. I can see that down the road renovations will be made. A limited bar menu provides breakfast and dinner items. Very good salmon and berry parfait with real berries. The pizza should be withdrawn. Doughy with few ingredients. Interesting drinks. All in all be prepared to enjoy the friendliness of the staff and a chance to unwind.

  

• James S

  27 diciembre 2020
  Aging Amenities and Unsatisfactory Service

  We stayed at the DoubleTree in June 2020 to try and enjoy what we could of wine country during a loosening of restrictions during the COVID pandemic. I was wary of choosing this DoubleTree: recent reviews had warned of an aging property and I know from my business travels this is becoming the case for many DoubleTree properties I visit. But great Hilton properties in wine country that allow pets are hard to come by anyway, so we decided to give it a try. I have been a Hilton Diamond member for many years because of work travel and typically spend more than 200 nights a year in Hilton hotels, so I know the check in drill like the back of my hand. Upon check in here, I was told that although they had many open rooms (due to COVID pandemic) they couldn't possibly upgrade us because then they would have to clean certain other rooms and they didn't want to do that. At the time I didn't make much of a fuss as my travels during COVID had been limited. Six months later I can say that I have visited a number of other Hilton properties and have not been given this excuse. The room we did check in to was on the first floor. The A/C barely worked at all: it was above 70 degrees in the room during most of our four day stay. When I asked if someone could repair the A/C, people at the front desk told me it was probably working fine but they could try switching our room for us. I then said, "So it will be just as hot in the other room we are going to switch to?" And I was told that yes, this would probably be the case. In addition, the last night of our stay there was a loud party going on in the room next to us, and the people from that room kept trying to access the patio door to OUR ROOM for potions of the night. We are not uptight folks--we think everyone should get a chance to have fun/unwind--but the amount of noise and volume of people coming in and out of the hotel room next to us should have been a signal to anyone managing the hotel that this was NOT a hotel-appropriate party. The gym at the hotel was nice (used it every day) and included Peloton bikes. The pool area looked nice but we never ended up going in the pool. Overall, I would not plan to return to this hotel and would not recommend it to other travelers in the area.

  

• Anoyn857

  11 septiembre 2020
  Centrally located and great value

  I enjoyed a weekend stay with my partner. Everything was as to be expected in light of Covid conditions. Areas were clearly marked, the bar had some food options, the pool was open, and the rooms were clean. Lots of families and couples. Everyone was respectful of each other and of course freshly baked cookies daily. The only thing I wish the staff gave you a quick breakdown of what to expect (like no housekeeping service during your stay and how everything is closed in the area by 9p) when you checked in. This is a great area to stay if you want to do day trips to surrounding towns and even just relax. I was pleasantly surprised to find a shared balcony with my hotel neighbors. We were all very respectful of each other and at night when it cooled off it was nice to sit outside. One thing is the walls are very thin and you can hear people next door, upstairs, and in the hallways. When life is normal I will be back to experience this place with all the wonderful amenities.