DoubleTree Buffalo - Amherst

Comentarios destacados

• gev12020

  14 marzo 2020
  Doubletree Amherst, NY

  Staff very friendly , courteous and helpful. Housekeeping staff needs to dust bottoms of coffee table and night stands. Good service in the restaurant and bar! Breakfast choices were very good along with quick and friendly service. Truly enjoyed the Tuesday and Wednesday reception hour. While the appetizers offered were not my favorites, the service at the bar more than made up for it.

  

• Jess13790

  15 marzo 2020
  Just Plain Excellent!

  Completely And Absolutely enjoyed my stay!!! Excellent accommodations, super friendly staff, clean and comfortable rooms, there werent any complaints! (Only a recommendation that the rooms could use USB chargers) Exceeded my expectations - was much better than the other places Ive been to in Buffalo. I will without a doubt stay here going forward when Im in town.

  

• Peter F

  21 marzo 2020
  Nice but fairly empty hotel

  Due to the COVID-19 outbreak the hotel was at a fraction of capacity. The hotel is clean, comfortable and great staff. There is not really a full service restaurant just The Lobby Bar (where had dinner) and Cappuccino's Sidewalk Café (for breakfast, coffee shop with wait service and complimentary for Diamond members. A good stay.

  

• billn635

  16 julio 2020
  Needs a good cleaning

  Slow airport shuttle. Okay check-in did not get upgrade for Diamond member or a cookie. Hotel wasn't that busy. Got to a very small room jammed full of pressed wood furniture. Dirty transition strip from tile to faux wood, area around air conditioner dirty, see pictures. elevator look like it hadn't been cleaned in quite some time the corners are dirty. Table at breakfast had these odd holes in the top and they were full of debris, the omelet was good however. Don't plan on airport shuttle early in the morning they don't start shuttle service till 7:30. Don't plan on Lyft either ended up finding a cab finally to get to the airport.

  

• gev12020

  22 agosto 2020
  Excellent Customer Service

  I have been to this Doubletree numerous times this year for business travel and am very impressed with the staff. The front desk, especially Olivia, Mary Beth and Phillipe are professional and friendly, always with a smile and never too busy to make sure they recognize me by name. The food service staff, especially Sarah, Lori and Crystal remember my likes and make me feel welcomed, no matter how busy they may be. The housekeeping staff, especially with the extra steps taken during the COVID pandemic, are very much appreciated. I highly recommend this Doubletree. They have treated me as a guest but make me feel like family.