Domum 2

Comentarios destacados

• crabby631

  21 agosto 2019
  GREAT FOR A SHORT STAY. POOR SERVICE FOR THE COST

  The location was perfect for sightseeing, restaurants, bars etc. The apartment was beautifully designed inside a very old building but with very modern interior. The room was very clean when we arrived. There was a mini bar with a few items for purchase. There was a Nespresso machine and 2 pods provided. The kitchen was well equipped. There was loads of storage space for your clothes. There was a large dining table and 4 dining chairs. There was a very good hairdryer. The bed was very comfortable with good quality linens. The apartment, although quite dark (especially when the wooden shutters were closed) had lots of lighting. The full length mirrored bathroom door was useful. The shower was hot and powerful in a spacious cubicle. The towels were good quality. 20ml of shampoo and 20ml of shower gel are provided. That was the good points. Now for the bad. I didn't like the fact that there was nobody there to meet us on arrival. The place was deserted when we got there so we had to ring them (some prior notice of this would have been appreciated) whereupon they told us the keycode to the front door. Our keys had been placed in a cupboard behind the front door and we had to familiarise ourselves with the facilities of the apartment. The next morning a man came to the door and asked for payment but offered no more information. I had read some negative reviews about the lack of towel changes and since we were staying for 9 nights I decided to mention the towel change to him. He was vague but said they should be changed every few days. I also asked where the iron was since I had not had a chance to iron before I left home. He said he would have one sent over. The iron/board appeared whilst we were out. The next day I received a text asking for it back because they only had 1 iron for all the apartments. The description on booking.com lists an iron as part of the facilities for each room. We did not bring shower gel or shampoo because it was on the list of facilities for the room and yet for 9 nights we received 20ml of each between 2 of us. For the complete duration of our stay our room was never cleaned and by the end of 9 nights our floor was filthy (we had been exploring the beaches along Porto's coastline) and every time I got into bed my feet would be coated in sand and grit (there are no slippers) which would then be transferred into bed - horrible!! The sheets were absolutely filthy by the end of 9 nights of sandy feet and I find it totally unacceptable that we had to sleep on them for so long. When the window shutters are open the occupants of the building opposite can see straight in, a robe would have been most welcome! We got a couple of clean towels one day but it just wasn't adequate for 2 people in a room with nowhere to dry anything. We had towels draped everywhere in an attempt to get them dry (difficult in a cold apartment with no air circulation) and stop them from smelling. Mini bar was never replenished, coffee pods never replenished so I see no real point in providing a Nespresso machine. All in all I think the lack of communication, information and basic service lets an otherwise lovely apartment down badly.

  

• Bilmainma

  07 octubre 2019
  Apartamento de 10

  Hicimos la reserva primeramente por Booking. Luego quise añadir un día y ya no me daba elección. Sólo estaba disponible el dúplex. Les mandé un mail y me ofrecieron el dúplex por el mismo precio puesto que el que habíamos reservado no estaba disponible para nuestra fecha. La elección ha sido espectacular. Llegar tranquilo con todas las comodidades si quieres desayunar, comer y/o cenar en el apartamento. Todo muy bien cuidado y con un diseño muy bonito. Esta al lado del centro y las facilidades muy buenas. El día de la llegada, avisamos de que llegaríamos tarde y todo fueron ayudas. Cama muy cómoda, distintos tipos de almohadas, wifi gratis... Gracias por la estancia