Discovery Holiday Parks Rockhampton

Comentarios destacados

• 930juanantonios

  07 septiembre 2017
  Personal recepción incompetente y poco profesional

  Reserve este hotel por sus buenas críticas. El primer encontronazo lo tuve cuando tuve que adelantar un día la reserva. Por teléfono todo fueron pegas. Me dijeron que llamara a booking que era el intermediario. Me lo resolviò booking en 5 minutos. Gaste tiempo y dinero de la llamada en ese sencillo trámite. El Segundo problema lo tuve cuando el día que marchamos , me deje unas zapatillas y un par de adaptador de enchufes. Mande en mail para ver si me lo podían mandar al siguiente hotel , que lo pagaba yo, quería urgente porque nos quedaban 5 días en Australia. Me contestaron que cuando limpiaran la habitación me comentaban. Por la tarde les llame y en mal tono me dijo, que en cuanto la limpiaran , me llamarían. Sigo esperando ... en mi vida me ha pasado algo igual.

  

• Asturiano54

  12 septiembre 2017
  Personal de recepción desagradable e incompetente

  Nos dejamos olvidados un par de objetos personales en la habitación. Nos comentaron que cuando limpiaran la habitación , nos dirían algo. Esto fue un miércoles , hoy martes de la semana siguiente y seguimos sin saber nada. Surrealista...se podrían haber recuperado pero por la incompetencia de la chica de recepción se han perdido.

  

• S7013DUjohnh

  06 enero 2021
  No customer service

  Phoned Thursday to change my booking but reception was closed so left message with change requirements and my contact details. No return call so I phone them on Saturday to change my booking, which now will cost me an extra $85 as prices have gone up since Thursday. I checked online for the cost for the upgraded cabin with an added person before I phoned them on Thursday. So I know what the new cost would have been for an upgraded cabin with an added person. If they had returned my call I would had paid that amount. No confusion. Their lack of service cost me an extra $85. Thanks.

  

• kathryn m

  23 enero 2021
  excellent water fun park , great for families

  we stayed in a cabin/ room for 4 people. it has 1 bedroom with a queen bed, 2 single beds in the communal space, large bathroom and small kitchenette. the is no dining table so you can't eat in. we only stayed 1 night so this was not a problem . seemed very clean when we arrived but there was no door or entry mat and it was raining so the tiled floor was filthy within a few minutes of arriving . Pools looked dirty especially one which had water so milky you could not see the bottom. the water park was great though , seemed clean and has a great variety of slides an activities. good location, close to shops and restaurants . excellent accommodation for young families as they also have a play park.

  

• brendanshipley

  08 febrero 2021
  Unacceptable! Nothing Superior about the Superior Cabins

  Dont bother unless your into cabins so banged up, full of mould in the air conditioning systems and window tracks, second hand lounges, old food on your curtains, stinking hot rooms, views of an industrial estate, Smoking and drinking around the pool and water parks and just a general lack of pride for the brand. I think the guest stoned out of their mind in the Cabin next to use while we left was just the touch of class we needed to drive outa that place real fast! Complaint lodged Very disappointed