Diplomat

Comentarios destacados

• PacoVerdera

  29 mayo 2013
  Mal servicio. Reserva pagada y habitación no disponible. Me siento engañado

  Qué decir de un hotel en el que sabes que no tendrás garantizada la habitación aunque pagues la reserva de habitación para la noche anterior. El departamento de reservas ha cobrado dos veces por la misma habitación. Y yo y un colega de trabajo llegamos a las 6 y no teníamos habitación ninguno de los dos. Inaceptable.

  

• GantDiadochi

  20 octubre 2015
  un hotel bien ubicado

  Es un hotel muy bien ubicado en el centro financiero y administrativo de Astana, al lado del monumento Baiterek. Las habitaciones son enormes, pero el diseño es anticuado y en general necesita una renovación. Las vistas de los pisos de arriba son muy bonitas. El desayuno era un poco escaso.

  

• Startupper C

  17 agosto 2019
  Used to be great - now, not so much

  Diplomat used to be my go-to hotel in Astana...now the city is called Nur-Sultan, and I need to find a new hotel. The location is great - basically perfect if you need to be centrally-located on the left bank. And the place was clean, both my room and the public areas. Also, my room was enormous. But this hotel falls short in the simplest of areas, centering around service. On check-in, I was given a form to fill out, which included, among other things, my check-in date. Do they not know this already? They did have my reservation. Could they not have known what day it was? When I checked out, the clerk (a different one) asked me if I had anything from the mini bar. I responded immediately and firmly "no" - to which she responded "I just need to have someone check, it will just be a couple of minutes. My retort will not make it past the language filter in TripAdvisor, so I won't even try. Beyond insulting service, the property is EMPTY, devoid of patrons on a Thursday night. That's a bad sign, and a bad experience. I suppose I am the last person to find out the Diplomat has significantly fallen-off in the past year or two. This hotel used to be so much more than a cheap, clean room.

  

• workbalancelife

  30 diciembre 2019
  A place to remember

  The Hotel is affordable with spacious rooms, comfortable furniture, good food. The staff are friendly. Conveniently located. Some rooms offer panoramic views of the City, formerly known as Astana, now as Nur Sultan.

  

• 752nikhild

  01 noviembre 2019
  Nice property.

  I was visiting NurSultan on an official visit and has booked accommodation in this hotel. this property is very conveniently located in the centre of the town from where you can access all the attractions of this beautiful city. The staff members were very polite, though most of them are not comfortable with English and I think that is one handicap but overall they are very pleasant and willing to help and assist. The property has a spa and business centre and is quite popular among the businessmen who visit the town. However I must say that the Buffet breakfast is average and repetitive. You will have a real tough time if you are a vegetarian. I feel that the management must be more considerate towards vegetarian travellers. The rooms were pretty large well maintained and offered an amazing view of the city. I would recommend this hotel any day due to the sheer convenience and the location.