Deville Centre Hotelier

Comentarios destacados

• Melissa R

  30 enero 2017
  Never going there again

  My family and I booked a room at this hotel because we were attending a hockey tournament in town, we spent two nights here. The hotel pictures featured online look very nice and modern, after checking in to our room I noticed the hotel is actually very dated- the bathroom fixtures are quite old. There was no fan in the washroom. The rooms are quite small. 4 of us stayed in one room and we found it to be very crowded. Our team booked all of our rooms in a block so we could be near one another. The kids were playing in the hallways and staff continued to walk up and down the hall, children were given dirty looks and felt quite uncomfortable- this was in the evening and staff were already complaining about noise levels. Later into the evening parents were visiting in the hall and staff came and asked them to be quiet, then asked them to move to the lobby- this was much later at night and is understandable but the children were playing way before 11 and were still treated with disrespect. After checking out Sunday I noticed my credit card was still on hold- I had checked out hours later. I called the hotel to double check what was going on and they said they needed to make sure I did not break anything in the room and it needed to be cleaned. Normally rooms are cleaned that afternoon so why my card was on hold at 7pm was confusing to me. I checked 2 days later and it was still on hold, made another call- the card was taken off hold a day later. At $160 a night you would think the customer service and rooms would be of much higher quality. We will never book at this hotel again and do not recommend it to any one travelling with children.

  

• Skippounet

  15 noviembre 2017
  Needs a little love

  The hotel is well situated in the middle of downtown. You are literally a block away from bars and restaurants. The rooms need a little love. The decor is a bit dated. Large parking, some parts are covered.

  

• AmandaO1756

  07 mayo 2018
  Great service!

  We went for a girls bachelorette weekend. There were 9 of us in total just going for a good time for the evening. The hotel itself is neat and clean and in a great downtown location with proximity to restaurants and bars. They did enforce the quiet hallway policy with hotel staff asking us to keep quiet even at 4:00 p.m. We happened to end up eating at Pizze (great food and lots of ambiance). While waiting for a table we went to the other side of the restaurant/bar to Le Groove and talked to Adam who operated the hotel and restaurant and bar. He was very friendly, interested in why we were visiting and brought us a bottle of Prosecco. He also said that he would ask the hotel to place other guests in rooms further away from us if possible to avoid any noise conflicts. Adam handed out several business cards and told us to call if we needed anything. It was very nice of him and appreciated. It really was great customer service. I would stay there again. It was also attached to the Best Western, which seemed nice as well. Thanks Adam!!

  

• JeanVeux

  04 febrero 2019
  Clean, very friendly staff, excellent breakfast included.

  Very quiet. Slept well although one of the beds having an aging sag in the middle. I think at least that mattress should be replaced, room 265, bed closest to the window. Every thing you should need in the room, 4 Kcups for coffee, tea. Sports tv channels which not all hotels offer. I would recommend for the normal Joe Blow.

  

• 951peterj

  02 septiembre 2020
  Beware of the "Bait and switch"

  Do yourself a favor, go to the Noranda instead. Well worth a few bucks more. At least, their bathroom sinks are not cracked, the shower head covers are where they should be. I originally booked at the Deville, advertised as available through expedia, Then I received call a few days before arrival and convinced me to stay at the Best Western hotel instead because the Deville was closed. Why then did they allow me to book at the Deville when they knew it was closed?? Not right. Called Expedia after I checked in, and they explained what they did is not legal, and unprofessional. They were not happy. Expedia got me out of that s... hole and went to the Noranda. Thank you Expedia!