Destiny Scotland - Glassford Residence

Comentarios destacados

• rafaels520

  15 julio 2018
  Buen apartamento aunque la atención es mejorable

  El apartamento está muy bien situado, en el centro de Glasgow. Las instalaciones son modernas y todo muy nuevo. Llegamos a Glasgow a las 10h de la mañana y no es posible hacer el check-in hasta las 15h. Envíe varios email preguntando si era posible entrar antes y me dijeron que hasta 24h antes no me podían responder. El día anterior a mi llegada envié otro email preguntando que si no se podía entrar antes si era posible dejar los equipajes en el lugar habilitado para esto en el propio edificio (indican en su web que hay espacio para guardar equipajes). Me contestaron con un email, dándome la clave del teclado de acceso a ese espacio, el día de entrada a las 13h!!. A esas horas ya lo habíamos solucionando guardando nuestros equipajes en la consigna de la estación del tren y pagando por un servicio que ellos se suponía que ofrecían gratis. Responden demasiado tarde. Además la primera noche tuvimos goteras en uno de los dormitorios (y estábamos en la primera planta!!). Empezó a caer agua sobre las 12h. de la noche. Llamamos al teléfono que indican. Allí nos dieron otro teléfono al que llamar. Llamamos y les contamos el problema por segunda vez y dijeron que nos llamaban en un rato. Alguien vino al apartamento de arriba porque empezamos a oír ruidos de aspiradores. Imaginamos que alguien se había dejado un grifo abierto y se salía el agua porque nadie nos devolvió la llamada. Al cabo del rato dejo de caer agua del techo. Como ya he dicho el servicio al cliente es mejorable.

  

• SusanD1228

  07 marzo 2020
  Great location

  Stayed for a few days , never had a easier check in , great location about 10 mins from central station ,if driving,car park next door if needed. Shops on your doorstep . Can be a bit noisy on a night outside but I never found that a problem. Apartment was clean and well maintained ,I wouldn't hesitate in staying again.

  

• podmed1

  17 marzo 2020
  Very very unhelpful customer service

  Unfortunately, due to the coronavirus, I have been told by Glasgow University that all face to face contact has ceased. I asked Destiny Scotland to either reimburse or reschedule my dates for another week later in the year, and they simply refused. The lady with whom I spoke was particularly unhelpful and seems not to mind losing a customer who was likely to stay at least 15 times over the next 6 years.

  

• MarkM5916

  09 septiembre 2020
  YOU WILL NOT GET YOUR DEPOSIT BACK! Be warned.....

  These apartments were a huge let down. I booked an overnight stay for me and my husband to get ready before a date night. However the apartment is small, basic and dated. It resembles student accommodation. But is priced as a luxury apartment. The sofa was smelly, and badly stained, the towels were hard, and the room looked a bit grubby. On booking, I paid £300 deposit. 9 days after check out I had not been reimbursed. After 3 phone calls and various emails, I finally review an email informing me a lamp was damaged, and the room smelled of smoke. I was go smacked. We didnt use the lamp, nor does me or my partner smoke. I tried to fight my case and got nowhere. A further 4 day wait for a response only to get a rather abrupt and rude email saying they trusted the housekeeper. Stay well away.... the whole experience cost me close to £500 for a room that looks like my teenage sons university dorm.

  

• andelk25

  27 julio 2020
  Awful customer service and no good for young families

  We booked this apartment as we had a wedding to go to, this was obviously cancelled due to covid. We had a non cancellation policy (a complete con) so we emailed their customer service as soon as we had got the new date, this was in early May. We had no reply and so we tried booking.com who managed to get through to them. They wouldn't cancel and to change the dates would cost us £150 more on top of the £320 spent already. I tried to reason with them but after speaking to various rude people and then being ignored I gave up. I wouldn't pay more then £250 for this apartment so glad we didn't pay the additional charge to change dates. Bed is super uncomfortable and walls are paper thin so no good for a young family. En suite toilet blocks. Good points were location was ok and apartment fairly clean. Shame on you destiny Scotland for trying to make money out of families in difficult circumstances.