Desert Diamond Casino & Hotel

Comentarios destacados

• G5286AOlisaw

  10 julio 2020
  Feeling Safe

  While at the Desert Diamond during the height of Covid-19 in Arizona I was impressed at the ongoing disinfecting in the gaming area. Machines and chairs were quickly wiped down after each use. I had been at Casino del Sol two nights before and saw none of this cleaning going on there. My only criticism is he strong smoke smell in the air. I felt much safer here at the Desert Diamond Tucson.

  

• N9536HWphilb

  12 agosto 2020
  Slots still tight

  We enjoyed our 3 hours but the slots are still tight. We would win $30 to $75 , just enough to keep us there. They clean the machines slot, so we felt safe. We stayed in the same area and few people were around us.

  

• Weevie76

  19 noviembre 2020
  Stupid smoking policy

  I cannot believe they let you smoke while playing as long as you blow out the smoke before replacing the mask. Why have a mask if you are going to blow out air all the time? Why not prohibit smoking except in designated areas? We will not return!!!

  

• Jeremy C

  28 noviembre 2020
  Kicked Out for Working on My Laptop after Lunch

  On Monday, October 26, 2020, I went to Desert Diamond Casino to eat lunch (I like the fish and chips) and get some work done for my practice (Im a Minnesota lawyer). After I received my food, I called the server as she was walking away, but she ignored me, though, fortunately, another guest told her so that she returned and waited on me. I was gracious but didnt trust that shed genuinely not heard me. My suspicions seemed to be verified when I subsequently asked her something, and she directed me to talk to someone else. After that, she kept giving me dirty looks and even tried to prematurely take my coffee and soda passive-aggressively as I was moving to another table nearby so I could plug in my $2,500 laptop (and, yes, she could see exactly what I was doing, and, no, it was not about good service). After working for perhaps three (3) hours on my laptop after lunch, I was preparing to leave at just around 5:20 p.m. At about 4:00 p.m., Id just finished a call with a private investigator regarding a case and returned to my seat. Just then, a frowning woman approached me as I was seated and stood closelytoo closely, given that I was working in the lunch area and drinking coffee, and thus not wearing a mask (which I nevertheless kept on the tabletop for easy access), as patrons do not wear them in the cafeteriaand introduced herself to me as being with the casinos security staff. She produced a cheap notepad for taking notes by hand, along with a walkie talkie, and demanded my name, à la the police, as if I were a criminal, and presumably to assert her self-imagined superiority or relative power. I courteously offered my name, though she was not entitled to it. I noted that I am a lawyer in Minnesota with no criminal record. Rather than backing down or displaying deference or giving me the respect Ive earned, she doubled down on her sneering contempt, observing that shed crept up behind me and seen me on eBay.com and asking accusatorily whether I run a business (again, none of her business whether I run a legal, legitimate, and respectable business). I told her that I am a coin enthusiast and use an auction tool within my browser that alerts me to auctions of interest to me that meet certain pricing and other criteria and by default opens a browsing tab to said auctions. She tried to suggest that it was improper that I was workingalone, at least 10 m from anyone elsewithout a mask in the cafeteria, but I replied that no one wears mask in the room except staff. She suggested that this is only proper if eating, yet I was drinking coffee. Um, nice try. Im about as distanced as one can be. As if underscoring her blithe hypocrisy, she was standing so close to meId put on a mask as soon as Id seen her, as I would no longer be socially distancedthat her abdomen literally touched the table about one (1) foot from my elbow. Behind her stood another woman, glaring at me contemptuously with arms folded. Behind her perhaps 5 m, trying unsuccessfully to hide unobtrusively behind a half wall, stood a gentleman who was clearly with security and appeared to be spoiling for a fight. I didnt give him one. What could this be, I wondered. Im a loyal and law-abiding patron, I note. She observed that it had come to our attention (a demeaning and accusatory way of saying that someone had conveyed to security personnel) that Id been there for some time. Um, yeah, Ive been coming to this casino since 2017 to work from time to time when Im in Tucson, averaging approximately one (1) visit per month, though Im not always in town and had not visited much since 2018. I typically work at the coffee shop adjoining the hotel, but it was closed on account of the pandemic. Accordingly, Id recently taken to working in the cafeteriathe erstwhile buffet, also closed on account of coronavirus. I asked her why said someone had not approached me in a professional and courteous manner, and she said that that is not how they do things therein effect confirming that I (indeed, ostensibly all guests) was viewed with contempt and suspicion from the first, as if I were a menacing boogeyman armed with a couple of rocket launchers who might beat up such a person. Um, no: Im a silver tier member of your casinos rewards program, and you know me well because I use the card virtually every visit and subscribe to your promotional emails. The casino knows my address and phone number, university email address, gambling and dining habits, and God knows what else. I advised her that Id been coming to the casino for years without incident. Id never been ejected from any establishmentlet alone one at which I was a paying customer (Id lost about $110 since 2017 at the casino, plus paid for dozens of meals, cups of coffee at the coffee shop, and even occasional cigarettes purchased from the hotels gift shop). I told her the story of the woman who had ignored me and had kept giving me dirty looks, but sheyou guessed itsaid nothing. I asked her how she thought that this all made me feel, and she claimed not to know. I pressed her on this point, noting aloud that I knew she was not stupid, and she again lied. She accused me of loitering, and I retorted that loitering was a legal device usually targeted at the homeless (see, e.g., 45 Ariz. St. L.J. 1227, 1230 (2013) (loitering laws . . . typically target the homeless)) rather than out-of-town lawyers who are active members of an establishments rewards program and working on laptops and iPhones together costing over $3,000. I asked her how many homeless have $2,500 computers, and sheyou guessed itwouldnt answer. I wondered how working on ones laptop after buying lunch constitutes loitering in any event, since this appears to fall outside of Arizonas definition (though the casino is generally subject to tribal rather than Arizona law). See Ariz. Rev. Stat. § 13-2905. Clearly, it does not constitute loitering, but do not expect the ignorant and arrogant to know or care. Revisiting my point regarding the propriety of my working in this space unmolested, I inquired as to how long after one buys food one must leave, but sheyou guessed itwouldnt answer: she simply said that we dont know that Id purchased food on this visit (likely untrue, as she knew how long Id been there, but even if true, this statement displays reckless disregard for the truth and a desire to make me appear as a vagrant or interloper) and noted that I must at all times be gambling to enjoy the right to be at the casino. Alrighty, then. I noted that Id been coming for years to work in said coffee shop sans complaint from staff, guests, or anyone else. She said that shed been unaware that that had been my practiceas if it had been improper. I asked her whether shed considered the possibility that, having been wrongly and aggressively confronted as if I were a belligerent drunk, I, as a loyal customer, might choose not to return, and she admitted that she hadnt considered the possibilityor, evidently, cared. I asked whether she had pondered whether there might have been a more tactful way of handling the matter, such as not showing up with her posse of two women and a bouncer. Shewait for itdid not answer. At this, she said she was tired of my questions, which sheyou guessed itwouldnt answer, and directed me to leave forthwith, as if merely having to listen to questions she did not want to answer was an imposition upon her that she would suffer no longer. If this sounds like something one might encounter in a Communist country, youre on the right track. I again noted that I planned to leave in about 1.25 hrs., but she did not care, directing me to leave forthwith. At this, her female colleague followed me to the front doorpresumably with the bouncer in trail. As I left, humiliated and nearly in tears, I asked her how many other people she or others had refused to answer, and sheyou guessed itrefused to answer. Back home, I found two pointedly critical reviews that I found telling: those of (1) Dorothy G., who was kicked out for no apparent reason, and (2) Steve A., who travels for business and was kicked out for touching the shoulder of a male staffer while asking why hed been locked out of his room for half the day.

  

• jojon386

  21 febrero 2021
  Gambling/Casino Review

  I have visited this casino many times and have NEVER won. I visited last night (Friday) and once again, no changes. First, I always take $500.00. This place pays out so rare;y, I think I have only seen 2 handpays (>$1199.99) in all of my visits. It is so rare to get a bonus, and even betting max bet of $3.00 it is rarely a win over $100.00 unless you are playing a Konami that gives you 300-800 free spins. Definitely will NEVER go back here, so tired of not even getting to play or get excited. I also smoke, some do like it and some don't, but they no longer allow smoking; cool if you like it, if you don't, they don't care, but fact is that many of their patrons are smokers and it seems that they don't care (second reason that I won't be back). Suggestion is that they create a smoking area where you can gamble, have a drink and smoke. Its awful to go outside to smoke when you are in a casino. I will definitely catch the red-eye to Vegas before donating to this place again. Sadly, I just advise you to be prepared to lose, the odds of winning here are LOW. I am so disappointed in this place.