Dersley Manor

Comentarios destacados

• renrew_ie

  15 marzo 2020
  Over Rated

  Arrived and there was no record of my booking. Money was taken from my account but the next morning I received an email from the booking site used to notify Dersley Manor advised I was a no show. Requested management to give me a call me and clarify but received not reply. For a Boutique Hotel to use single ply toilet paper are not acceptable. The handle on the bathroom window was missing and the towels was hard. You could hear everything the guest in the next room was saying and doing Guest checking out slamming doors and very noisy.

  

• ngrace430129

  19 marzo 2020
  Grace -Ventria

  A very pleasant stay- the staff ensured we were comfortable and taken care of. All our requests we attended to- good all around afternoon tea was catered for.nd. We were accomodated with early breakfast request a

  

• sandsdeguzman

  28 marzo 2020
  Perfect

  The professionalism was out of this world... Truly enjoyed my stay. Awesome choice of food. Nice, peace and quite. Workers make you feel at home and they go all out to make sure your needs are met. I absolutely loved it!!!!!!

  

• ssidu379232

  15 octubre 2020
  Dersely Manor

  When I checked in at 22h03, I was advised that I will be charged for late checkin despite the fact that I indicated my time of arrival when booking and no such charge was mention, I refused the charge. I was told that I must check out at 10h00 and will be charged R250 for anything after that. Very inflexable and not accomodative to

  

• JaneR2865

  09 noviembre 2020
  Poor service. Lack of management

  Lack of attention to detail. Lack of management. Not all the correct soaps, teas, etc. were in the room, we had to ask for things like hand-soap and water. Don't bother ordering the evening meal...you'll wait for ages. When the food did arrive it was quite awful and they still expected us to pay for it. People (not residents of the hotel) playing pool late at night, right next to our room, making noise, no-one from management did anything about it, we had to ask the people to leave ourselves. We phoned the owner and he didn't even bother to come and see us about our complaints. Owner/Management doesn't care about your complaints.