Delightel Hotel West

Comentarios destacados

• Scudsontour

  30 octubre 2014
  Look No Further

  I stayed at the Delightel for 2 months from August-October 2014 for work purposes. I can honestly say that if there are a more dedicated set of staff in any other hotel in Shanghai, I would like to see them. Nothing is too much trouble, from the cleaners to the Management. The hotel is kept spotless, not only the rooms but also the communal areas. The Lobby area where you eat your daily meals is extremely well run with attentive staff who fall over themselves to get what ever you want. The food is superb.... you can eat like a King ! A good choice of dishes are available for both local and International tastes, and the service is very polite. The rooms (I had a twin room) are spacious and clean. The bathroom area is of a good size with a walk-in shower which is huge. Flat screen TV on the wall, tea and coffee making facilities, and the usual 'Room Fayre' are available. The Management can be seen on a regular basis walking round the hotel, and are very happy to answer questions or just see that everything is OK for you. The attention to detail in every aspect of the hotel's working is there to see. I am returning again in 4 weeks time and would not consider any other hotel in this area. I am from England, and on many occasions had staff come up and talk to me so they could improve their verbal knowledge of the English language. They would then leave with a very polite... ''I go to work again''. Although I was working whilst staying here, I was made to feel VERY MUCH AT HOME. That is all you need when you are looking for a place to stay, and when I return in 4 weeks time to Shanghai... Guess where I will be staying ??

  

• Scudsontour

  22 junio 2015
  Another 1st Class Stay

  This is my Second review of this Very Special Hotel. I returned in November 2014 for another business trip, for a month. I can honestly say that everything was as I had left it in the October. Staff that are pleasant, and Managers were always there to make sure things ran smoothly. On several occasions I had a few problems with travel arrangements or the language barrier as regards work, but due to the diversity and professionalism of the staff, they were able to help out very quickly. The Hotel itself should take huge pride from the employees it has, and I would not hesitate to recommend this place for anyone, no matter where you are from. Too many staff and Managers to mention by name, but they all work so hard which contributes to the smooth running of the hotel. Should I ever get the chance to back to Shanghai... This is where I would stay !

  

• 958bent

  13 mayo 2016
  Inefficient staff

  Stayed here for 4 nights and whilst the room was clean with a good shower and the breakfast acceptable, the staff at reception were terrible and at times rude. An hour to check in, talking to me like I was dirt until my Chinese friend came over and had a word and trying to check out was a nightmare with many bar bills presented to me clearly signed in Chinese so couldn't have been mine. It was handy for the exhibition hall and they provide a free shuttle, but even that missed the turning the first day and took almost an hour to get there, was 40 minutes late the second day, and went early on the third leaving people behind. It's almost a good hotel, just needs some attention to detail and staff training. I doubt I will stay there again next year.