De Vere Village Urban Resort Nottingham

Comentarios destacados

• ka1200r

  02 julio 2008
  No esta mal, aunque no es para tirar cohetes

  El hotel de por sí no está mal, pertenece a la cadena Village y son todos muy standard. La habitación es cómoda y sencilla, con todo lo necesario y estaba limpia. Quizás falla más en el servicio. Tenía una reserva para 3 noches y al final no podía llegar a la primera por un cambio en el itinerario de mi viaje (Negocios). Me puse en contacto con hotel.de donde hice la reserva y me informan que no hay problemas, pero que el hotel se niega a cancelar esa primera noche y que no habrá devolución del coste de la misma. Es la primera vez en todos los viajes donde he necesitado hacer cambios, que me ocurre y eso que intenté hacer el cambio casi con 2 semanas de antelación. Normalmente me cobran 1 noche en concepto de cancelación si cancelo la estancia entera pero por cambiar fecha y llegar un día después, es la primera vez. Según me comentan en hotel.de, como esa noche está pagada, me mantienen la reserva de las 3 noches y puedo llegar al día siguiente sin problemas. Llego al hotel y me dicen que debía haber entrado la noche antes, que mi reserva ya no está en el sistema por no haber llegado antes. Explico lo ocurrido y he de mostrar un email recibido de hotel.de para que me crean. Al final y por suerte tenían una habitación disponible... no quiero saber que hubiera ocurrido si no. Por lo demás el hotel está bastante bien, pero el personal en recepción y reservas... necesitan algo más de formación comercial y atención al cliente.

  

• Trickyreds

  26 septiembre 2020
  Not bad, room for improvement

  Its one of the better village hotels Ive stayed in. Its modern and clean. The room was massive, only issue with the room was the WIFI was really poor and after speaking to reception they said it should be fine and it wasnt throughout our duration. Room service was very good and fairly fast no compliments normally in other hotels the food can taste like its just come out of the microwave this didnt have that taste. The hotel location is perfect retail park within a minute walk and I highly recommend a walk around the David Attenborough park. Overall I would return back here but the WIFI needs addressing.

  

• beattie7

  30 septiembre 2020
  Bedroom good, dining room noisy

  Staff very friendly and efficient. Bedroom was clean, good size. bed very comfortable and shower also good. Only one bedside light. Other two lights in room were pointless. Went for evening meal in what was dining room but now a sports bar. There were TV screens everywhere. Room was so noisy we couldn't hear ourselves speak. Food was good but couldn't enjoy eating it. Not everyone wants to watch and listen to sport while they're having a meal. The room needs to be divided so that people who want to enjoy an evening out aren't forced to watch and listen to football. Overall the weekend was very good value but would prefer to have a quiet evening meal somewhere else

  

• nappyjo

  05 octubre 2020
  Needs refurbishing

  The room was dark and in desperate need of a deep clean, stained carpet, marks over the walls and just felt grubby. Staff great though and we were moved to a much cleaner room after complaining about the room and about a large group making noise in the corridor.

  

• KC2205

  15 octubre 2020
  Reception Staff

  Stayed for working weekends during Sep and Oct. Staff friendly and the stay has always been pleasant. Chloe at the Reception Desk has always been extremely helpful, friendly and willing to go above and beyond to help with our queries. Thanks to all but extra thanks to Chloe for being great!