Days Inn Benbrook Fort Worth Area

Comentarios destacados

• U2728WO

  09 agosto 2020
  One of my worst hotel exeriences

  I booked a room here 4 months out from my stay for a business event. I called to confirm 3 days before the trip and had an email confirmation for my stay. I fly into town and arrive at 9:30pm and am told by the teenager at the front desk that they gave away my room by mistake and have no rooms. He lied and said they called me (not true, trying to cover his butt). He offered NO help and acted as though I was inconveniencing him by being stuck without a place to stay for the night. I left to find a hotel. I called an hour latter to check if they gave away all the nights of my stay or just the first, the teenager got rude and told me "DON'T CALL AGAIN!!". I normally don't write reviews, but the experience with this hotel sucked. Not only did they screw me over by giving away a confirmed reservation, after I did everything possible to make sure I didn't have to go through this BS, but they had the nerve to be rude to boot. I called to complain to the manager and he wasn't helpful either. He made it clear that they weren't going to do anything about it. F%&% SureStay Best Western of Benbrook! Save yourself the BS and book at another place where they actual abide by reservations and don't have teenage, lying jerks working the front desk.

  

• mof845

  28 noviembre 2020
  Disgusting!

  Had a reservation for six nights. After the first night we checked out and moved to another hotel. First of all our Non-smoking floor hallway smelled of smoke. the room itself did not smell but that was about the best thing about it. The room was very dimly lite and very dusty. One bedside light was broke, there was hair in the refrigerator along with crumbs. The worst part was the bed itself. We pulled back the top cover and it looked like out sheets were never changed. There were spots, body oils and crumbs all in the bed. We called down and had to go get fresh linen ourselves. These linen were cleaned but that was enough for us. We did check out the next day. None of the associates were wearing masks and they definitely don't have a Covid cleaning protocol. I asked for the manage he next day and was told there wasn't one which could explain why this hotel is in the shape its in. It sad because the furniture, carpet and case goods looked new but they are not being taken care of. It's obvious to me Best Western Corporate does not inspect what they put their name on. For $5 more a night we ended up at the Marriott Fairfield Inn for the week. We will be staying there from now on. When Marriott puts their name on it you can be guaranteed it's going to be clean.

  

• judyrZ6163GF

  10 diciembre 2020
  You'll LOOOVE this hotel!

  So clean & beautiful, we keep coming back! My husband usually has trouble sleeping in a new bed, but not here. The quality mattress makes it easy to get a great night of sleep. But, the very best reason to stay here is their customer service! They treat us like VIPs!

  

• bobhA818LA

  30 diciembre 2020
  SureStay Motel, Benbrook, Texas

  Very nice motel. We have stayed here on 3 different occasions. Haven't had any major issues and the staff quickly responds to your needs. The property is clean, well lit, and has several security cameras monitoring the property. Location is great. Cracker Barrell and a convenience store located within a short walking distance. I-20 is easily accessed. Highly recommend this motel.

  

• BrandonRrr

  01 febrero 2021
  Business or pleasure just you or the whole family this place is great

  You will not find anything that matches this hotels price, that is as nice as this. Its clean quiet and in a very nice safe area. Staff is polite and accommodating. Washers and dryers. Pool. And surrounding area has tons of attractions and shopping