Dalat Palace Heritage Hotel

Comentarios destacados

• Fabian P

  04 septiembre 2013
  Excelente lugar en Dalat.

  Quedarnos en Dalat Palace fue una agradable experiencia. Las habitaciones son grandes y comodas, en nuestro caso nos quedamos con una de las que tiene balcon y da al lago. El servicio de limpieza viene dos veces al día, a la mañana y eso de las 19:00, donde preparan la cama para dormir, dejan chocolates y ademas te imprimen el estado del tiempo para los dias siguientes. El desayuno es muy bueno, no solo es comida asiatica sino también western. Detalle importante, el jugo de naranja es natural. Ademas el hotel cuenta con un spa (no fuimos) un restaurante de alta categoría y un bar. El bar es notable, esta escondido en el subsuelo del hotel, pero esta muy bien ambientado y se pueden tomar todo tipo de tragos y comer una pizzas que estan muy buenas. Para finalizar, decir que la atencion del personal es de alto nivel. Si tendria que escribir algun punto negativo, seria que el hotel no tiene piscina o jacuzzi; pero eso solo un detalle de mi gusto personal.

  

• Qap204

  27 diciembre 2020
  Definitely not a 5 stars hotel

  Cons: 1 - noisy room, you can hear next room taking 2 - there was no water on our 1st nite, we couldnt get a shower after a long dirty day. I told them this is unacceptable, they should refund partly for me. I mean you pay alot for a 5 stars hotel room and what u get is a dirty night sleep. They told me the next day and said this was an error and would like to say sorry and hope i understand it for them. Seriously, you charge people a lot of money without delivery your services and you think a sorry is enough ?!?? After i get mad at them, they would like to offer us a ride to airport, no but thank you. I attached a picture of a dirty towel, thats the water from the hotel pipe 3 - be aware, hot water will not be as hot as in the morning ( my exp from the 2nd night) 4 - dont buy breakfast here, food quality 2/5. And you will have to wait 30mins for eggs. They even skip my 2 lil boys to serve one adult because the guy said so?! Even my boys was infront of him. We came in as 5 peoples, after 15mins, we only have 3 knifes on the table. I guess the hotel wants guests to use hands for their breakfast 5 - room furnitures is super old and creepy 6 - stinky smell on the hotel's garden 7 - broken teapot So please dont fake the stars, if your quality is 3 stars put 3 stars. Your quality is nowhere near 4stars, so i think 5 stars is ridiculous. And you better feel shame for charging alot base on your fake 5 stars I give 2 stars for its location and the hotel is beautiful itself....i hope they change management team soon. Such a waste for a beautiful hotel like this one.

  

• baliboy77

  09 febrero 2021
  Horrible. Outdated and No way a 5 star Hotel

  Outdated. Mattress is slanted in the middle. Rooms are super old and all drainage is clogged. Most expensive hotel in Dalat and 100% not worth it. Location is good but there are tons of other hotels right around here at the fraction of the price.

  

• afang

  02 enero 2021
  Not Recommended - Incapable staff, room quality, and Value

  I stayed at the Dalat Palace Hotel with my wife and two young children during Jan 2021. To be concise, it was the worst stay we have had in a five star hotel in asia, and the worst hotel we have stayed in in Vietnam. I would not recommend this hotel. Im basing this review on the fact that it is one of if not the most expensive hotel in Dalat, and would expect a higher level of service, facilities, and rooms. We stayed 2 nights prior at the Ana Villas which I highly recommend. Breakfast: surprised by all the positive reviews on TA. Breakfast was mediocre at best, lacking quality ingredients or special variety. For example there was no coffee or tea available except ready brewed pots. Rooms: as some of the negative reviews have mentioned, the rooms are past their prime. The mattresses are old, worn, and torn. The roll in mattress for our child was sinking in the middle. The room is dimly lit and the balcony doors wouldnt open properly and were kept open with folded cardboard. We traveled during the coldest time of the year (-14c in the evening) and there was not proper heater to keep the room warm with cold air gushing in all evening. Service: The front desk manager, front desk staff, and bellman were incapable of properly handling a simple situation and communication. We checked out at 9:15AM asking for a car to the airport. By 10:00AM, no taxis had arrived and not even once did staff come out to us proactively to update us on the situation. There were 5-6 staff standing in the lobby but no one trying to wave down a taxi. Gym: not usable due to no one cleaning it up or maintaining it. And allowing children inside. See photo. Pros: beautiful grounds and gardens. Great location. Suggestion to Management: invest in property training and hardware. You wont be able to live off the heritage and nostalgic reputation alone.

  

• Mickey R

  01 enero 2021
  Dont Book Online

  Our party booked online after speaking with the hotel to get the best deal . We arrived at the hotel to find that our best deal was 40% above the actual rate being advertised for the hotel. Once we raised the issue for the hotel , they promised to discuss with online reservations. The response was sorry honey and talk to the online bookings . This was despite a clear indication that this was controlled by there online bookings reservation office, so their followed up response was basically an easy way of telling the party that they have no interest in resolving. We are NYE dinner here, average at best. Some staff are well trained , the others patchy . Overall for the price of the rooms and expectations - its a total fizzle. Would recommend this to get a bit of old world charm ( whats left of it) but factoring in the management response - I will never be returning here again So to all prospective customer - dont believe the hype about getting a good deal. Do your homework