Crystal Wild Resort Panwa Phuket

Comentarios destacados

• felipetrabajo

  10 diciembre 2016
  Hotel excelente

  Un hotel excelente alejado del mundanal ruido, enclave fantástico en mitad de la naturaleza, en el cabo de Panwa, para mi gusto lo mejor de la isla de phuket (sin lío del turisteo cutre de otras zonas ni el caos asiático). Si elijes este hotel necesitas coche de alquiler que quede claro al principio. El hotel estéticamente es muy atractivo, son unas pocas villas de lujo (4 habitaciones por cada villa) las habitaciones son muy amplias con el mejor cuarto de baño que se puede desear; mucho mejor que muchos hoteles 5* en los que he estado. La cama es superlujo "Extra King Size" firme y comodísima, la calidad del sueño es estupenda. Es un hotel muy tranquilo, casi ni te das cuenta de que hay otros huéspedes, la piscina es pequeñita pero preciosa con vistas al mar, el hotel está desinsectado (no hay mosquitos o bichos que molesten) sin embargo puedes ver grandes mariposas con facilidad (preciosas; vimos una grande como un gorrión). El resto de instalaciones del hotel (restaurante y bar) son espacios abiertos con preciosas vistas; es de agradecer. El restaurante del hotel es excelente. Lo peor el personal; es simplemente terrorífico; salvo algún empleado de recepción el resto es terrible, cada vez que solicitas algo lo ven como si te estuvieran haciendo un favor SEÑORES PROPIETARIOS DEL HOTEL, SU PERSONAL DEBERÍA SABER QUE ESTÁN PARA SERVIR A LOS HUÉSPEDES, NO LES HACEN UN FAVOR ATENDIÉNDOLES, ES SU OBLIGACIÓN HACERLO!! el que está en el parking nos hizo aparcar tan ajustado que luego no podíamos ni abrir el capo para guardar cosas o entrar por la puerta trasera derecha, no está para ayudarte, sino para mandarte, la camarera del bar fue desagradable, le pedimos hielo para bebidas y dos vasos grandes nos puso bastantes pegas para darnos el hielo, preguntándonos que por qué lo queríamos (a usted que le importa señora!!!) a regañadientes nos lo cobró, nada menos que 60 bat por una cubitera pequeña cuando una bolsa de 2 kg vale 7 bat en un 7eleven, para que nos diera dos vasos o jarras grandes estuve cerca de 5 minutos, solo cuando vió que yo empezaba a enfadarme por su reticencia accedió a dármelos, apuntándose nuestro número de habitación que al día siguiente se los tenía que devolver bochornoso. El personal de limpieza es también malísimo, si te ven irte a desayunar te hacen la habitación aunque hayas puesto el no molestar. Pongo entre comillas el hacen la habitación porque en 4 días que estuvimos alojados no limpiaron la ducha ni un día, simplemente te hacen la cama y te cambian las toallas (ojo solo si las dejas en la cesta del baño, que si te la dejas encima de una silla porque la has usado te la dejan tal cual la encuentran, cosa que te puede pasar porque como digo se te cuelan en cuanto pueden) os parece poco pues todavía es peor si pones el no molestar llaman igualmente a la puerta para ver si pueden hacerte la habitación!!! Y COMO LES DIGAS QUE NO Y SE PASE LA HORA DE HACER LAS HABITACIONES LUEGO NO TE LA HACEN y te toca pedir toallas limpias y papel higiénico en recepción, en fin vaya personal, la dirección del hotel se merece una calificación de cero ¿habrá alguien dirigiendo aquello o serán solo los empleados? En fin el hotel es todo nuevo y es precioso por eso les pongo la máxima calificación, la crítica solo describe como nos han atendido.

  

• gayanf2018

  16 julio 2018
  Beautiful place rather than the service

  A beautiful hotel. We stayed in 3 rooms for 3nights and the stay was good. Good service but lack of room services. Room service and the house keeping is not functional at night around 11 pm onwards. The receptionists try to give a good service but most of the time they cant understand English. The hotel is bit far from the city, so you will have to pay the taxi a hefty amount of money. Good for the people who come for their honeymoon but if u looking for some extra activities this hotel is far from those activities. I booked through Trip advisor and Agoda and its worth the money spent. Thank You.

  

• Juliet W

  25 enero 2019
  A crying shame!!!

  We paid a good price for this hotel, actual rooms were ok, and the location was lovely (it is remote, so transport is a must). I agree with others; this place has huge potential but seriously lacks any Management and staff training. Reception are a waste of time, unhelpful and some very unfriendly! Breakfast is not that good, stacks of food pre-cooked for a handful of guests and the choice very slim! Coffee was ok some days and terrible most! Room Air-con not working, rubbish fridge with no freezer, no Free Mini-Bar as promised and hit with a cash deposit the request before you are handed the room key even though you have paid in advance and they have your card details?? We had woodlice / maggots on our balcony bench, free bottled water was horrible, insect droppings on sofa and dead fly under bathroom glass remained for a week, a tiny bottle of shower gel everyday and the lids tightened that you couldnt remove them! We didnt complain as we asked ourselves, where are they going to move us too? Better the devil you know hey? The restaurant was dark, under advertised and so uninviting! All the brochure photos are the most heavily Photoshop I have ever seen, and the biggest disappointment was the swimming pool, this is filthy, dirty and potentially unhealthy, shocking! Just no service at all and no help or interaction by any staff apart from one or two at breakfast when they could be bothered, the staff are like zombies plodding around doing as least as possible! On the plus side, for the price, clean sheets and towels everyday and something edible at breakfast. If you are okay with budget and are not expecting too much, go for it, if like us you have been to some great hotels over the years, avoid this place like the plague, sorry, its a crying shame that such a place could be run and decline in this manner. Not the worst but far from the best! Ps: This is my most damming review over tens of years, but, if there is anything here that anyone can disprove, I apologise!

  

• naelredah

  25 julio 2019
  Good resort

  Good resort, but the service not excellent when i compare for 5 star resort , we need more good service but the place nice and very quiet, the not good things far away for the city to the price for taxi and the transport

  

• DMGControl

  06 febrero 2020
  Beautiful Hotel and Location, Rude Staff

  My wife and I recently stayed here on our honeymoon. The pool is great, the location and rooms are beautiful. Breakfast was ok but there are some serious issues holding this place back. Firstly, the rooms are prone to ant and other bug infestations. If you leave food out in the open for more than ten minutes in your room, expect to see it covered in ants. There are no traps or measures in place to prevent the insects getting into your room (ant traps would be an idea), it just seems to be something you need to put up with. But the biggest problem by far were the staff. The young man and young woman on reception were lovely and very helpful, but an older woman on reception was extremely curt and not friendly at all. The worst was the woman who runs the restaurant however. My first encounter with her was when no one was on reception and I was looking for directions. She told me twice to go to reception, while there was no one there, even though she could quite clearly see no one was there. In the end she rang someone and I was able to get my directions. The second incident with the restaurant manager was much worse, we decided to get a meal in the restaurant, my wife approached the woman and asked if we could see a menu. The woman looked my wife up and down like she was a piece of dirt. At that point we made our exit, she called after us but it was too little too late. We went to another restaurant and had a great time. Overall I would not recommend this hotel as there are nicer, more convenient places in the area with much friendlier staff.