Crowne Plaza Zhangzhou

Comentarios destacados

• Johnnygtr2

  17 junio 2018
  Devolving to a local Chinese style hotel

  This hotel was on a rocket to becoming a true Crowne Plaza property. Unfortunately, a management change late last year has resulted in a new GM and staff that are all inexperienced in the hospitality industry. The entire management team has changed and the hotel is regressing quickly to a local Chinese type property. What dies this mean? It means 98% of the staff CANNOT speak English and the western food options are poorly executed. Rooms are not cleaned consistently and everything is becoming geared towards Chinese tourists. The Executive Lounge staff cannot speak English and have no idea how to handle foreign guests. There are a few good staff members remaining who worked under the previous management, but I suspect they will also soon depart, as they are a much higher caliber than the incoming local level staff. As a Spire Elite IHG member and frequent visitor to this hotel, I am disappointed to see the hotel go backwards so fast. If you are a western visitor looking for excellent service, good food, and the ability to communicate with the hotel staff - look elsewhere. The overall cleanliness, food quality, and service are going downhill fast. This hotel used to be THE place to stay in Zhangzhou. For now, I would choose the Wanda Realm. NOT recommended.

  

• elliottd358

  16 febrero 2019
  Fails to meet international standards

  On the surface this hotel has everything you would expect from a Crowne Plaza in China - a spacious lobby, comfortable guestrooms, and a decent lap pool. Unfortunately, the experience of staying here is marred by the poor behavior of local guests and the unprofessional and disinterested staff. The most shocking thing about this (supposedly) international chain hotel is that not a single person on the staff speaks a word of English. It is understandable that locals from a Tier III-IV city like this don't sound like Queen Elizabeth when they talk, but for the front desk attendant to laugh and say "I don't understand English" (in Chinese) in response to the word "check-in" is frankly mind-boggling. There is nothing of interest in the sleepy sprawl outside the hotel, which is unfortunate since the restaurants in the hotel itself are dire. At breakfast none of the workers were at their stations and were just standing off to the side chatting amongst themselves. Food was subpar and mostly catering towards local tastes. The buffet dinner appeared to be mostly cold-cuts and local meat dishes sitting out at room temperature, and the other Chinese restaurant had exorbitant prices. Finally, while the hotel has some nice facilities, the behavior of the guests (smoking and talking loudly in the corridors at all hours) is another reason we would avoid returning here. That said, the rooms themselves are very comfortable and there aren't many other options in the city. If you do find yourself here, We would recommend using a car-hailing application to take you elsewhere in the city for meals. It is also easy to get from the hotel to the high-speed rail station (around 15 minutes by car). Smoking in corridors

  

• TienK

  23 febrero 2019
  Fairly new hotel meeting 4* standard

  We only spent one night at the Crowne Plaza Zhangzhou. One could tell the hotel was fairly new from the finishes and contemporary foyer area with polished floors and a high ceiling. Staff were helpful enough though we did not have much contact with them. We did patronise the Chinese restaurant linked to the hotel on the ground floor. Food was decent but I was not impressed with how everything came at a price - including water and Chinese tea! The latter is normally a complimentary part of dining in China. The rooms were suitably finished to a 4* hotel standard. While I am aware there have been other user comments on the place, I must say that the standard on average is better than many other Crowne Plaza Hotels around the world that I have patronised through the years. This may be due to how new the building is! Hopefully, the management can strive for excellent standards to satisfy all guests and their expectations. We were happy with our stay and will return to stay there if circumstances require.

  

• 788ScottS788

  09 mayo 2019
  Terrific stay and lunch!

  Was taken here by my business host while in China. Really enjoyed the city overall, and this hotel was first class. It has a fantastic brunch set out every day with a massive and very well done buffet. Highly recommend.

  

• TakingThePath

  03 abril 2020
  Marvelous view from the room!

  The hotel manager helped to upgrade my room to a Suite on the Club floor, which is probably the best one in the hotel. The type of room is definitely big, including a cloakroom, a bathroom with a bathtub, and a huge bedroom with a broad view of the lake nearby. It gave me great pleasure to wake up in such beautiful scenery during my two-day stay in Zhangzhou.