Crowne Plaza Danang

Comentarios destacados

• CaptRPierre

  16 noviembre 2018
  disappointed with the service from reception and IHG

  I booked this hotel via expedia.com as the IHG webiste( I am an IHG member) said this hotel had no availability for the dates i wanted 17-19 october( should be low season and mid week).The only reason I did not book the pullman hotel down the road was because the pool was being renovated.So, imagine my utter surprise when I arrived at the hotel to be told by the inexperienced reception staff that my IHG points for the stay will not be credited to my account as i booked through expedia.com.Also, my extreme surprise to find the hotel was only 1/5 booked with so many rooms not occupied!! walking through the enormous corridors to my room was like walking through a ghost town. so much space and so few people. so, the check in left a bad taste but the room was lovely. with a spacious balcony and lovely view of the pool and sea.The pool area, gardens and access to beach was exactly what we came for.so, this made up for the bad initial experience. However the final slap in the face was being made to wait at check out whilst house keeping checked my room.First Time I have experienced this when staying at a 4 start or 5 star hotel.All I can say IHG/crowne Plaza : very disappointed with service and perhaps recognise IHG member bookings made with your hotel group from all booking websites. after all , we are still IHG members even if your hotel website says no vacancy and there are hundreds of rooms available forcing us to book with other booking websites because we value IHG standards. Next time this happens, I may consider booking the pullman hotel down the road in da nang

  

• Florence333

  25 diciembre 2018
  Nice facilities, beach front & great services

  A short flight from Hong Kong, my 1st visit to Da Nang. Hugh hotel with many facilities such as casino, gym, spa, kids zone, nice pool, beach front & much more. Hotel has variety of restaurants including Vietnamese, Chinese and small Cantonese cafe next to the casino with very good comfort food. All ladies from the guest service desk are very helpful, booked our dinners and good recommendation where to go & eat. Especially Tina, the guest service lady who shown much care to me when I was not feeling well the first 2 days, thumbs up for the excellent customer service!!!

  

• Henners2107

  07 marzo 2019
  Bad food, bad attitude of staff, slow service

  We went to the crown plaza for dinner. We waited 25 minutes for 2 drinks. Our food arrived before our drinks and the meat was so chewy we sent it back. They recooked the beef and the next time it was raw. The staff were rude, and were more interested in counting the money in the till than serving it's customers. Bad bad place.

  

• NickyMoffattdeVries

  20 marzo 2019
  Beautiful hotel but...

  The hotel is simply beautiful. Both my room (ocean view 5th floor) and the public areas are just breathtaking. The main issue I had is my room a pervasive musty smell mixed with cigarettes (I do t smoke and my room is a non smoking room however theres an ashtray on the balcony) that wouldnt dissipate. The bed was king sized but very, very hard which is not my personal preference. The shower temperature is variable but not enough to be a massive issue. Staff are very helpful indeed and extremely friendly. I would stay again but perhaps would request a different room next time.

  

• TraceyMcCarthy

  24 diciembre 2019
  Casino Danang Vietnam

  We went for a visit to gamble on the machines. Very weird place, plenty of staff standing around weren't offered a drink, machines old outdated. It all shutdown and we were left there sitting not offered a drink or explanation. Dont bother going there we lost mony, our fault but a non enjoyable expensive smokey experience. Felt as aussies shouldnt be there but if we didnt go wouldn't have known so save your time and money. Pete and Tracey - Perth Australia.