Crown Wetheral

Comentarios destacados

• SoniaEtxegorri

  23 enero 2012
  Totalmente british

  Nada más entrar en recepción se respira "british" por todos los lados. Acogedor, habitaciones amplias, salones , pub ....

  

• luiszuazu

  23 agosto 2013
  Hotel con encanto

  Encantador hotel en un precioso pueblito en la frontera con Escocia Muy clásico, habitaciones muy tranquilas con vistas a un precioso jardin, los productos cosméticos muy buenos. Para cenar tienen restaurante formal y un típico pub, elegimos este último y buena comida a precio razonable, además pudinos ver un partido del Real Madrid. Gym y piscina excepcionales. El desayuno el mejor que he tomado en una semana en Inglaterra

  

• viajerosdelsur53

  03 septiembre 2018
  Muy Ingles

  Un sitio muy agradable en un pequeño pueblito fronterizo.Decoracion clasica y se le notan los años y la necesidad de un mantenimiento y puesta al dia. Buen restaurante formal que requiere de reservacion y pub sencillo y con buena atencion,( Afortunadamente porque no hay nada cerca) y muy buen desayuno.

  

• Hawkthestayer

  06 diciembre 2020
  Disappointing service

  Booked because it had leisure facilities but never got to use them as had to check out of this place asap. Numerous opportunities to warn us breakfast would be just bread ,cereal and juice in a bag outside door were missed. They even asked us what time did we want to book it to stagger us from other guests and getting full payments up front. In my opinion this can only be an attempt to conceal the lack of hot breakfast. Reception called the manager who basically invited us to leave after raising a complaint. Had no interest in resolving anything. On checking in ,the manager passed by and was hinting strongly I should dine in the hotel and sink a few pints before dinner. Subtle bullying which was unwelcome. I might have done so had he not tried this on. Images of John Cleese came to mind. The hotel corridors were ice cold and filthy dirty but the room looked ok at first. The small portable tv did not work properly and the beds were soft cheap spring types with no support but with a rock hard pillow which afforded very little sleep. The next hotel we used had a comfortable bed ,decent breakfast and helpful honest staff. I will not be going back to this one again and I strongly do not recommend it. The way they seem to want to treat their customers is the problem. It seems a nice building with potential ,which is a shame.

  

• Relax769628

  10 marzo 2021
  Could have been great, terribly disappointing

  We stayed in September and were really looking forward to it. So disappointing. Yet to receive a further response from the general manager having sent twice in October. Booking Carlisle accomodation again and thought pertinent to advise given concerns. ``Dear Chris, I hope this email finds you well. I appreciate your recent call and efforts to discuss the serious concerns we raised during and at the end of our visit. I am emailing you in response to our last call where you touched upon on our feedback, and offered us a complimentary stay to restore faith. I have currently declined this offer because Whilst I very much appreciate your call, I felt you sought to show resolution to resolve our complaint without actually addressing our points of feedback, apart from the heating situation. I have therefore listed them below: 1. Cleanliness. Given the current environment this was of paramount importance but unfortunately didn't meet basic standards. The kitchen surfaces had unclean stick marks and food stuck to them. Table in lounge had residue (presume food) on also. As did the upper bedroom. The bigger issue here is that it illustrated surfaces had not been even wiped down, let alone throughoughly cleaned, which during current covid times and with an elderly family member was extremely worrying. There were cobwebs around the stairs also. 2. Lack of heating throughout cottage suite for over 48 hours. Three visits from maintenance manager. Told it was responsible over and cottage would warm up,did not. Assured you would be informed to support resolution. Heating controlled from lower cottage and only resolved on our last evening before we left. You informed me you were not informed until the end of our stay. 3. Restaurant service. Incorrect drink brought and delay of courses being served at the same time. I do however appreciate that this may have been a one off, and unlike the previous above points is not a h&s concern. The food itself was of good quality and value. Finally whilst I appreciate the effort of your discussion after breakfast and subsequent call, I didn't really feel our feedback had been addressed. More so that you were looking to just have the phonecall and tick it off your list. Communication and specific staff were blamed very directly. As I mentioned in our conversation, we booked your venue because it was recommended and would be visiting the area a lot, my family for personal reasons and myself for corporate work with colleagues. I am currently booking my next stay and would like to have full response and understanding regarding my last experience. Kind regards,''