Crown Regency Suites & Residences Mactan

Comentarios destacados

• Alebati

  10 septiembre 2015
  MUY SUCIO ¡¡¡¡¡

  Solamente pasamos una noche en este Hotel , y la verdad es que no repetiremos nunca Nada que decir del tamaño , reservamos Suite de dos habitaciones y dos baños El tamaño esta muy bien ,dos habitaciones con camas cómodas ,dos baños , cocina y comedor . La cocina no sirve para nada ...no hay ni platos ni cubiertos ni vasos , No entiendo para que hay una cocina si no se puede utilizar ... No era nuestro caso esta vez ,pero cuando se alquila este tipo de alojamientos ,se supone que es para poder utilizar para alguna de las comidas la cocina ..aunque solamente sea para un cafe o tomarse algo por las noches... Los muebles están muy viejos , necesita una buena reforma ...Pedimos unos hielo y unos vasos para tomarnos algo ...Ver fotos Pero lo peor sin duda es la suciedad del suelo , después de ducharme , caminé descalza por suite durante unos 10 minutos ...al sentarme y ver la planta del pie casi me da algo ..Me hice una foto(adjunto) y se la enseñé a las chicas de recepción ...ni una disculpa Bajamos a cenar al restaurante , el camarero encantador pero la comida pésima

  

• Miguel_Sison

  27 febrero 2020
  Friendly Staff with free airport transportation

  This hotel is perfect for people making cebu a trasient place. They have free airport transfers. Our check in was at 2 pm but arrived at the hotel at 8 am. They gladly kept my stuff and when i got back to the hotel at 5 pm, my lugguage was already in the room. Had a 7 am flight the next day and i avail of the free airport transfer. Go to hotel when im in cebu for work.

  

• Hiroshiip

  09 marzo 2020
  Doesnt deserve any rating whatsoever!

  This hotel is just the worst hotel/accommodation I have ever stayed at in my entire existence. I have been given the runaround just to get my refund for a triple charge and it has been 2 weeks and seems as though nothing has been done. Every time I call to follow up Cherry (a hotel superior) is never around or has some sort of emergency. I dont understand why anyone else cant help on this matter for the sake of providing great customer service. This is not the only issue we experienced. The floor of our rooms were filthy, I know this because my baby whom was crawling on the floor his feet was so black from the dirt/dust. Also, there were roaches crawling around the breakfast buffet area (disgusting) I have never experienced this in my life. Ive never actually seen roaches before until I stayed here. Another issue was the check-in process... the slowest EVER. I have travelled to so many countries and have never put a cash deposit down for incidentals and had to wait at check-out for a room check before receiving my deposit. This hotel is just a mess. They need to take their staff back to get proper customer service training 101... I mean great customer service should really just come naturally if you love what you do. Its been 2 weeks now and I have yet received any feedback from Cherry. This is just terrible. No one at the hotel seems to ever want to help. I have spoken to them in both Tagalog and English in the nicest way possible and nothing has been done. I dont know what else to do. All I want is my refund back for the 2 extra charges I was incorrectly charged. I dont care for the money but its the principle. Why should I accept 2 extra charges for a wrongful charge when I was reassured by the manager when we checked in that I wasnt going to be charged for anything else!? To all the future customer, do yourself a favour DO NOT STAY HERE. This hotel is not worth it even if its a low budget hotel. There are other low budget hotels around who probably has better front office.

  

• lenylikesthis

  29 noviembre 2020
  Staycation

  We had a serene staycation at crown regency. I think we are the only ones who checked in. We were not able to use the pool because its under maintenance :( Its near the airport and they have a free service vehicle to transport their clients there. Its not a hotel for friends and family gatherings. Rather, its a hotel for businessman or people on the go. Great price. Booked at agoda.

  

• josefbulalaque

  01 enero 2021
  Disgusting Place

  I made the grave error of not reading reviews before booking this hotel. The building and facilities is ancient. The furnitures are stained and some of the stains are so disgusting that they dont even bother hiding it. The smell of the sheets is also so bad that it sticks to your clothes. I couldnt sleep because of the stench of the sheets. The bathroom is barely operational - the shower and faucet setting is either boiling or freezing. They should fix it though because they can cause serious injuries with the boiling hot water coming out. We also asked for 4 extra glasses because we forgot to bring disposable glasses and was told that there are no available glasses. In which universe do they think we should believe that? We are probably the only guest in this haunted house of a hotel and they cant even offer to lend us some glasses. Not sure why they dont keep this place clean with the amount of money they charge for each room. Please do not make the same mistake - stay away from this place. Hotels like this should not be allowed to operate.