Crossings by GrandStay Inn and Suites

Comentarios destacados

• DeNoble

  15 junio 2019
  Life Celebration/Family Reunion

  Loved it. I am convinced people expect a champagne experience for a beer budget. My family takes over a hotel when we get together. New lobby furniture arrived during our stay which offered plenty of seating for congregating. We updated for a suite and new furniture was brought in there too. The owner was accommodating and gracious. I was charged exactly what was agreed on. I will be checking in the three next time we're in the area.

  

• Sarah N

  02 octubre 2019
  BEWARE: Several billing issues and poor customer service.

  We booked by calling the number listed on the website to get the "stay for 2 weekend nights, get one night free" deal. The woman on the phone told us we would receive the special price. Upon check in they didn't want to honor the deal but after a call was made to the manager, we were told they would. Upon check out Sunday the manager told us they accidentally charged us for an extra night rather than crediting it. To fix it, he then credited the entire amount and made a new charge for only the two night stay, reassuring us all other pending charges would go away. Today it settled on our card and we were incorrectly charged over $450 on our credit card. I called back and spoke with the manager and he said he would "refund" our account for the charge. Shortly after he processed the refund, a new pending charge in the same amount we were to be refunded showed up on our credit card. I called back again and was to "that is not possible." I offered to send him a screen shot of the credit card statement showing it was a pending charge, not credit like he said. He did not want to see the screen shot and said I would have to wait until tomorrow and, rest assured, it will be a credit. He also sent me a new copy of the receipt (which was different than the one we received at checkout on Sunday) and it shows we checked out on Monday, not Sunday. We physically went to the front desk 2x on Sunday to check out. Now the manager is saying he can not help us and we will have to call the credit card to get this fixed because he processed it as a "refund." I can clearly see on both the credit card statement and receipt that there is a new charge for over $450. When we called the credit card they said we will need to wait until it is an actual charge an no longer in pending. On top of the billing issues, our room was not cleaned one of the days we were there and the toilet handle stuck so the water ran continuously. You get what you pay for, I wasn't expecting 5-star accommodations however, I was not expecting to have to spend so much time resolving billing issues.

  

• Diana C

  15 noviembre 2019
  Needs cleaned and updated

  Bathroom walls were very dirty. Bedroom walls werent that great either. No mattress pad on the bed. Sheet directly on mattress. Yuck. Staff was polite and nice. Lobby as usual always looks Better than the rooms.

  

• 526abbeyb

  10 febrero 2020
  Dirty and Over Charge

  Rooms and breakfast area are really dirty.The walls were very dirty, the floor had crumbs all over it and when they came to tiddy up they did not restock any towels or supplies. Breakfast area was dirty and they would not restock any of the food that was out. They charged us for an extra nights stay and had to call back many times to try to get it resolved! Not impressed!!

  

• 672marilynm

  04 septiembre 2020
  Disappointed

  Had been out of cable since the week before so had no internet either due to air going out in server room. Female manager was rude and one employee followed us out the door to see if we were leaving without checking out. There were no trolleys available and were fussed at for using another cart in the hallway. Very disappointed in our stay.