Cricklewood Manor

Comentarios destacados

• WesternPhilippa

  30 enero 2020
  The worst ever!

  Apparently rated 5-star! They need a review of that for sure - False advertising! If it's a 3-star I'll be surprised! The dirt in the bathroom and shower was at least a year or more build up of gunk, hair, dirt and mold. Honestly disgusting! The wooden floor around the shower was completely wet and rotten and almost giving way. There were cobwebs in the corners. "Fresh" towels delivered were washed but still WET and folded. TWICE (even after bringing it to their attention) All the towels were old and worn and very well used. No complimentary drinking water, no complimentary shampoo or body lotion. Only one small bar of soap for a family of four. Fridge had black mold inside, outside of fridge had dirty sticky hand marks, behind the fridge which was visible from the side had hair and black droppings of sorts as well as dust and cobwebs. The couches and chairs in the room were so badly marked and stained and old. There had been what appeared to be a soda drink explosion on the wall whch had dripped down the wall and skirting and was never cleaned or wiped up. Only 3 tea cups for four, only two drinking glasses for four??? They did not replenish the coffee station - even when asked to. No bin in the sitting area or bedroom just a minute one in the bathroom - we had to use a plastic packet. When I eventually gave in and called the hotel management and head of housekeeping to come and view these disgusting findings, the head of housekeeping was so defensive and kept insisting that she had personally checked this room before we checked in - she would not take ownership of the disgusting state of our room. There's no ways a single visit could create that dirt. Impossible. My opinion the room had never been checked. My feeling is that you cannot advertise 5-star boutique hotel and have these issues - no ways! on a slightly more positive note: Location was good, security seemed good, no guard though, although our lodging was away from the main manor house at another house- odd! - linen was clean (surprisingly) and beds were comfortable - the hotel also allowed us to drop our bags an hour before official check-in time - but those are the ONLY pluses here - trust me, do not book!

  

• Janél D

  04 marzo 2020
  1 night stay

  Me and hubby arrived at this 5* mansion. And a mansion it is... Majestic, beautiful and impressive. But our room was not ready and had to listen to manager on duty trying to get hold of the cleaners. We had to drive to our designated room and then back again. With the general managers authorisation we were appointed another room. Huge like a hall and the furniture is everywhere is tasteful . But the overall neglect on the buildings, the furniture and even our room is bad. We expected 5* treatment... Nada! No welcoming drink, no special attention, not even just the basic courtesy of attention to datail. Manager on duty tried his best, but unfortunately his training and effort will suit a 3*star hotel.

  

• dalehiggins1

  21 octubre 2020
  Difficult to understand how they maintain 5 stars on Booking.com

  Service was great and super friendly. I arrived late in the evening and had an early checkout which they were accommodating with. Past this, the finishes are outdated and severely worn or broken, rooms are not overly clean, no hot water in the shower or tub, empty minibar (not even a bottle of still water), paper thin walls so you can hear your neighbors at it until all hours of the morning, holes in the linen, stained towels, the list goes on. 2 star rating would be a tough ask

  

• F6183ULtomd

  13 diciembre 2020
  NO Management, Avoid!

  Very poor experience. No management in sight. We arrived to an empty building and had to try finding someone to check us in. Room was filthy; one towel for two people; no bath mat or bath plug; sticky stains on the floor. We were told breakfast would begin at 7am but at 8am, it still wasn't laid out. Beds weren't made when we returned in the evening. We had to notify management telephonically of the issues we faced, no in-person contact whatsoever. Just seems like staff are left to their own devices. For the price would highly suggest other options; the rating is either outdated or plainly incorrect.

  

• GlennLiz

  07 enero 2021
  TERRIBLE =STAY AWAY

  My wife and I had the unfortunate experience of being booked in here for 2 nights by well meaning family. Needless to say we didn't even unpack. Initial on sight impression was confirmed when we entered the room. The place is dirty, run down and has definitely seen better days (perhaps late 50's). When greeted by (a friendly) guy in slops, shorts and T shirt with a non existent reception and absolutely no Covid protocols, you have a suspicion that things aren't what the website advertises. It was downhill from there!!!!. We stayed for a 1/2 hour, walked out and booked in somewhere else. I gained the impression that the hotel side of things was secondary. I can go on and on!!! The website is TOTALLY misleading and is, in my opinion, either photoshopped or extremely outdated. My recommendation is ........stay away!! We have requested a refund only to be rebuffed without any consideration. I phoned the "GM" Riad, to query the refund and complaint only to be immediately declined with the excuse that he inspected the room immediately after we walked out. This is extremely questionable. Besides being unsure of the date he couldnt confirm certain aspects to the room when questioned. Highly doubtful he was there and I got the distinct impression this is the standard response. In addition when questioned on the room his facts were incorrect. He was unaware that there was even an interleading door to another room. ANY POSITIVE COMMENT ON THIS "HOTEL"IS PART OF THE SCAM