Creta Palace

Comentarios destacados

• Fernando T

  23 marzo 2018
  Espectacular hotel, con fallos imperdonables

  Tuvieron dos fallos inaceptables durante nuestra estancia, por lo que la calificación no puede ser buena. El primer día, teníamos una bandeja de fruta de cortesía en nuestra habitación. Consumimos la fruta tras instalarnos, nos marchamos y no volvimos hasta por la noche. La sorpresa fue que no habían retirado los restos de fruta y nos encontramos una interminable carrera de hormigas que venía desde la terraza, atravesaba el salón, la alfombra, subía a la mesita de cristal donde se encontraba la fruta, invadiéndola completamente. Llamamos para que subieran a solucionarlo y lo resolvieron con bastante agilidad, pero aún así resulta inaceptable que un hotel de esta categoría tenga esos problemas por falta de desinsectación. En segundo lugar, al hacer el check-out pretendían que pagáramos la estancia, cuando ésta estaba prepagada desde el momento de la compra a través de Booking y PayPal; eso después de cinco días de estancia en el hotel y de haber realizado el check-in con un bono de Booking en el que figuraba claramente la leyenda "PAID" ("PAGADO" en inglés). Nos retuvieron mucho rato en la recepción y nos hicieron incluso enseñarles el cargo de la tarjeta de crédito para dar el prepago por válido. Insisto en que un hotel de esta categoría no puede permitirse estos fallos. Por lo demás, las instalaciones son espectaculares, la habitación maravillosa (si no hubiera sido por las hormigas), con vistas a la playa y a la piscina y una estupenda terraza. El servicio muy bueno, así como el buffet del desayuno. La playa no nos gustó demasiado; mucha piedra y un salto importante para entrar al agua; poco agradable tanto para nadar como para caminar.

  

• John C

  20 septiembre 2020
  Exceptional Service!

  Junior suite on top floor. Very roomy and with excellent views over the beach and pool area. We were half board but instead of eating in the main restaurant we ate in the two a la carte restaurants most evenings as they were superb with great food. The best thing about the Creta Palace is the staff. Everyone was without exception very efficient, friendly and could not do enough for you. We would thoroughly recommend this hotel

  

• 464JulieM464

  20 septiembre 2020
  Lovely Hotel

  We stayed at the Creta Palace for 2 weeks and had an amazing holiday! It was everything we wanted it to be and more. The hotel itself is very clean and smart with a nice pool area and views of the sea. The beach is lovely with plenty of sunbeds. The sea can get a bit rough but usually it is fine for swimming in although you might need some beach shoes to get over the stones at the waters edge. The food in this hotel is excellent. We were on half board so ate in the buffet restaurant most nights and we really enjoyed the food. It was top quality and always varied. The seating area is lovely/ outdoors with lots of trees and pretty lights. Unfortunately no sea view but if you eat at the a la carte restaurant you can see the sea! We had a fabulous room - had everything we needed. Very comfy bed & modern bathroom. Best thing was the sunset from our balcony every night / just beautiful! Covid restrictions were in place which made us feel very safe but did not at any time spoil our enjoyment of the hotel. The staff did an amazing job in very difficult circumstances. Some bars and other facilities were closed due to Covid so Im sure it would be an even better experience in normal times! We will definitely be going to this hotel again - hopefully soon!

  

• sweet4

  02 octubre 2020
  Not a 5* hotel

  Needs some TLC, well the bedroom we were put in. The rooms are small, the curtains had lots of small holes in them, so lots of sun coming through, i found it difficult to sleep. There were 2 single beds put together not a king size bed. Old fashioned hairdryer, it had a hose, Overall the hotel was lovely and right on the beach. Breakfast was good.

  

• Swisschilind

  27 octubre 2020
  7th time back and had a fantastic time as always despite Covid

  This was our 7th year back to Creta Palace with our four kids and considering the difficult environment due to Covid, it proved, surprisingly, to be one of our most memorable stays. The hotel has undertaken enormous measures to ensure sanitary safety; guests had to wear masks indoors (not required once seated at the restaurant), staff were permanently wearing masks, hand sanitiser was available everywhere, the buffet at the main restaurant was as enjoyable as ever and served by waiters behind plexiglass (ensuring no exposure to viral transmission),same beach umbrellas were allocated for the entire stay, towels on the beach and pool area were provided in vacuum packed plastic covers. Had we known that such tremendous and meticulous measures were taken, my parents would not have cancelled their trip. The weather in October this year was glorious and particularly hot for the season with the sea water being warmer than usual. We stayed in a palace suite bungalow which accommodates 2 adults and 4 children and had a lovely view on the sea. Interactive activities were suspended, such as the rock climbing and beach volleyball but the lovely weather, excellent food and service more than compensated for that (which in any case was totally understandable). Two other families joined us upon our recommendation and they were both enchanted with their stay. The beach service was excellent with Maria and Penelopi whisking up drinks and snacks tirelessly throughout the day. Our daughter enjoyed, as always, the wonderful atelier on the beach with Diana, where one can paint pottery, scarves, t-shirts etc.Don't miss the two shops at the hotel which have a surprisingly lovely little collection of sports and leisurewear and very affordable prices. Every year we pick up some nice things there. Although the hotel is truly a totally relaxing and enjoyable environment, I do highly recommend hiring a car and visiting Rethymnon, Chania, the Arkadi monastery, Knossos Palace and the museum in Heraklion. Crete has a vast wealth of archaeology depicting the Minoan civilisation which should not be missed. As for Creta Palace, it is a gem of a hotel where its people really bring meaning to the word hospitality....we are already planning our return next year!