Courtyard Willoughby

Comentarios destacados

• Sibaritta

  29 agosto 2012
  Muy buena opcion

  Todas las ocasiones que he estado en el condado, me hospedado en este hotel, esta bien ubicado y muy limpio, es una opcion muy buena, dificilmente cambiaria de opcion. Los cuartos son amplios como en la mayoria de los hoteles de cadena.

  

• Amy H

  06 enero 2020
  NYE Trip

  We stayed here for a quick New Year's Eve trip that was a joint bachelor/bachelorette party. The hotel was great our room was clean and very spacious. Beds were comfortable and having the sofa and sitting room area was great....it was a quick and easy Uber to get to downtown Cleveland from here as well as many local places around Willoughby.

  

• Makala39

  27 mayo 2020
  Difficult Times

  I arrived just when Ohio was reopening from Covid-19. We lost a dear family member and Sara at the front desk couldnt have been any kinder. Every time we went through the lobby, she was cleaning and making sure we didnt need anything. The hotel is going under renovation but was quiet and clean.

  

• Matombo

  31 mayo 2020
  I Expected Better

  Under normal times, my rating would be higher. However, these are not normal times. First the good news: ~The bathroom was newly renovated. There was no tub (if you want a tub), but the shower was modern and the bathroom was large. ~The location was excellent for travel, close to I-90 and the intersection of I-271, just east of Cleveland. ~There was a good selection of pillows and the bed was comfortable. ~The room was pleasant and quiet, and the temperature control was good. ~The television was large, albeit a little hard to watch from the bed, and there was a good workspace and plenty of plugs.. But there were two problems: ~ First there was little evidence of any steps taken in response to Covid. Admittedly, such steps might not necessarily be clear, but the only evidence that I saw was plastic shields in front of the checkout counter and two tables placed to block people from getting too close and to provide a couple of bottles of hand sanitizer. The check-in staff did not wear mask. ~ Second, when I walked in after a 13-hour drive from Arkansas, there was no one to check me in. The lobby was completely deserted. I called out; no one appeared. I waited, and no one appeared. I got out my phone and called the hotel; no one answered. Finally, when someone did show up after about fifteen minutes and as I was on the phone with Marriott customer service, she was not wearing a mask. These issues colored my perception, I will admit, and they made me less inclined to trust the rest of their efforts to address the problems created by virus. I gave it a "3" rating on cleanliness, because it was the cleanliness that I couldn't see that concerned me. I would probably stay there again, but I would hope that they would have a better response if I do.

  

• Matombo

  26 octubre 2020
  Much Improved

  I have stayed at this Courtyard twice since my last review. I was much more comfortable there than I had been. Covid has been a challenge to the entire travel industry, but they seem to have improved their procedures. The room was completely clean on a wipedown, and except for some guests who refused to wear masks in the face of q request from staff, it all felt as good as one might expect. On a more routine basis, the bed and the pillows were comfortable, the t.v. was large, and the room had a decent workspace. There was also a small sofa. I would go back again.