Courtyard Sarasota Bradenton Airport

Comentarios destacados

• TMGP74059

  10 diciembre 2019
  Served as convenient base for Sarasota Visit

  First let me preface this by saying that I'm a 10+ yr Marriott rewards member.......we chose this property because of convenience ....overall its a good location, but as I have stated in past reviews, though it might not be PC....I wish they would segregate the youth sports teams and their rambunctious behavior from the families and couples......frankly a hotel populated by teenage males.....is loud and too boisterous for my tastes.......can't the hotel see this from other travelers perspective and keep some quiet space for others not overflowing with testestrone.. the property was in above average conditions ..seems like maintenance is keeping up......beds were comfortable and room was clean......again some of my observations are colored by the large population of young males....but breakfast was a jostling match to get food...... Marriott........can't something proactive be done to help the non team traveler have a better experience???????

  

• AshleyNBuck

  13 febrero 2020
  Top Notch Customer Service

  Third time staying here for business. This time Two weeks in a row with a weekend to my real home in between. Each night during the week I come back home as someone who travels for work calls the hotel during the week I am greeted with a smile and welcomed by my last name. This to me makes a world of a difference in customer service skills. Very impressed by this as it is all the afternoon/evening crew who greet me like this and with the amount of people who check in and out of hotel this just adds that special wow moment for me. Hotel is clean and overall good location for convenience.

  

• Alexeis E

  26 octubre 2020
  Unprofessional and uninterested staff in doing their job!

  I did not enjoy my experience with the hotel's PM front desk service. From neither the front desk agent nor his "assistant general manager". They seemed..., no, they were utterly uninterested in assisting me with a walk-in reservation upon my arrival. Ok, So I arrived on-site between 3 - 4 pm after seeing through both Google and Expedia that they had available rooms. Upon trying to enter through the front door (I said trying because for whatever reason I had to be buzzed in since their entrance door was locked from the outside in.) I introduced myself to the agent and informed him that I was looking to check-in as a Walk-in. Immediately his body language changed to that of inconvenience and quickly replied, "Hmmm, I don't know if we have any rooms available (the parking lot was empty). What type of room are you looking for?" I answered "Single King" He replied something along the lines of "Uh yes we have it available but unfortunately we cannot check you in, you will have to do it online." As he mentions that, the assistant general manager walks in and mentions the same thing. I didn't understand their reasoning but I was tired and just wanted to get this done with and get a room. Ok, so I then create a reservation through Expedia for a single King size bed. I then approach the front desk where both the assistant general manager and the agent were working on separate computers (the agent was busy assisting another guest while the manager was free). I informed the AGM that I had created a reservation online as requested and was now ready to check-in. He replied with, ok, did you reserve a King size room? I nodded yes. Ok, we don't have any of those available. I replied "How do you mean? It says it's available online?" He replied with a cold apology and mentioned that I would have to cancel my reservation through Expedia. He then "excused" himself as if he didn't want to deal with it and informed me to wait for the agent to finish with the other guests and that he would assist me. He then exits the front desk. Horrible experience and this is coming from a fellow Hospitality professional with over 10+ years of experience in hotel management. In all of my years, I have never heard of a hotel that would rather have an OTA steal a reservation as opposed to a direct and commission-free transaction. and AGM, management 101, if your agent is busy, and you clearly were not, then you handle the situation! Tucking tail and running is not professional at all and it sends the wrong message to your staff. I hope the actual General Manager or owners reads this so they are aware of the type of employees they are harboring and train accordingly. I will not be returning to this place.

  

• TravelCoupleOrlando

  07 noviembre 2020
  Reasonable

  Have stayed here in the past. Very quiet. Will not go back! No housekeeping during two night stay. No food service. Tiny toilet ok for children or athletic adults. Two towels for two adults for two nights! Desk attendant had nothing specific for nearby restaurants. Town five miles south. Had to stretch available coffee in room for two days. YUK.

  

• melissay830

  03 enero 2021
  Nice stay but could have been better

  Stayed in the suite for 3 nights between Christmas & New Years for a fairly nice stay. Room was spacious & fairly new with a king bedroom, living room, & balcony. Nice shower, but low water pressure. We faced a tge wood's which was nice, but the balcony was exposed on the side to the road, dumpster, & parking lot which weren't all a bit noisy (would have preferred a wall). There was no maid service nor restaurants due to COVID which was annoying as restaurants are open in FL. Also no ice machine on the 2nd floor... Also annoying. Spent 2 evenings at the firepit which were enjoyable. Would stay again, but would much prefer a quieter room at the other end.