Courtyard Richmond West

Comentarios destacados

• travelslight56

  01 diciembre 2019
  Mediocre hotel in need of improvement

  I booked a suite for my family, since we needed a pull out couch in addition to the two beds. The living room and bedroom were both decent-sized rooms with sufficient furniture, but the pull out bed turned out to be unusable. The mattress was in such terrible shape that my daughter couldn't sleep on it, and the bedding the hotel provided for pull out bed was equally bad--two sheets, no pillow, and an old, stained, thin, matted blanket. The coffee setup included only 3 cups (for a suite that could theoretically sleep 6 people) and lids that didn't fit the cups. The bathroom towels were thin and scratchy. All of this would definitely make me look elsewhere next time I'm in Richmond, but what sealed the deal was the lack of daily housekeeping. Nobody came to clean the room until nearly evening, and the person who finally came to the door asked only if we needed new towels. No housekeeping cart, no housekeeping service. The staff didn't even pick up our old, used towels.

  

• jackieo4161

  24 febrero 2020
  USA National Indoor Field Hockey

  Lars, I can't thank you enough for the unprecedented service I received from you and your devoted team. It was a perfect stay on every level. I was overwhelmed by your attention to every detail and how present you remained throughout to insure our satisfaction. As a titanium elite...my expectations were truly exceeded. You really made our field hockey tournament weekend so much more pleasant! Thank you again. I can't wait to come back to what felt like home. 

  

• jcumddc70

  25 octubre 2020
  Good hotel and convenient location

  I recently spent the weekend in Richmond for a quick getaway from home (the first for me since the pandemic started). A very good and affordable hotel with a convenient location (on Broad Street right near an entrance ramp to I-64/I-95) . Some of their amenities are not available because of COVID-19 at this time, but the room I stayed in was clean and comfortable and that's all that mattered. Would definitely stay here again.

  

• Traveling4fun99

  17 enero 2021
  Valet parking

  Firstly I want to give more than an excellent rating to Sydney (she was a valet employee) but I can't. She was extraordinary and so helpful at a time of need. She went above and beyond her duties by far. Excellent front desk employees and clean room as well. However without Sydney I would have been lost and she gives the rare kind of customer service that is so hard to find these days. Thanks Sydney!

  

• emilymarson3

  27 febrero 2021
  Valet review

  Ledre from valet was great!!! He is so sweet and helpful! i would 100% recommend him. He extremely friendly and kind and also helped us with directions! He offered to buy us donuts when it was to far of a walk for us! He is awesome, great experience