Courtyard Phoenix Mesa Gateway Airport

Comentarios destacados

• V2733EHkarent

  26 febrero 2020
  Awesome

  Welcoming staff, clean environment, great customer service. Love that they have laundry facilities. Workout room is great too. I didnt eat at the Bistro but others seemed to be enjoying it. Great overall location.

  

• steveandshar0nm

  05 marzo 2020
  Great experience

  Awesome staff (Alysa, KaNeshia, Christina, Sammy) all a blessing. Definitely feel like family more than a guest. SO helpful. Wonderful Pool and Hot Tub, Firepit, Lounge area with computer station and TV. Also a Bistro and Starbucks and airport shuttle. We loved it. Great beds, quiet top level, spacious rooms, soaps in the shower, etc. Already planning to return.

  

• RebeccaH4736

  15 marzo 2020
  Easy stop from airport, higher price point

  Easy stop from the Mesa Gateway airport, very clean and nice hotel, immaculate rooms, nice staff, but does have a higher price point than most similar type hotels, assuming cost due to location. Does have an airport shuttle, no continental breakfast, does have a paid breakfast and meals.

  

• Fargood

  31 mayo 2020
  No airport shuttle!

  I have stayed at this hotel a dozen or so times over the years. I dont know if the manager has changed or what, but it should not be advertised as a Marriott. The hotel is not as advertised. Came down to AZ to deal with a family tragedy. Stayed at a Marriott property the entire week. Been an elite member for 24 years. The hotel advertises its complimentary airport shuttle service all over the website and on the Bonvoy app. On a Sunday afternoon, I had to return my rental car because my flight took off early the next morning. When I left the hotel, I asked if the shuttle could come picked me up. The front desk staff said, yeah, but our shuttle driver doesnt get here til 3. After I dropped off my rental, tried every ride share and cab company, and no one would pick me up. I waited at the airport til 3 and called the hotel telling them I needed a shuttle pick up. The front desk clerk told me shuttles were for landmark members only. What? Ive never even heard of that. I walked a block or two in the 110 degree heat, (did I mention I had my bags and was in dress clothes?) and then I called back and basically begged them to come get me. I was told, oh well, wed have to call a manager to get approval and we dont know where she is. Furious, I hung up and walked 1.9 miles to the hotel, bags in tow. When I got to the hotel, the shuttle driver was sitting in the shuttle BSing with another employee. When I walked in and asked to speak to a manager, I was told there was no manager. I then showed them the website stating the complimentary shuttle and telling them Id used it many times before. The front desk clerk said the website was wrong and they just hadnt changed it yet. Worse yet, I was told I would have to walk back the next morning at 4 am. This experience has soured me on Marriott forever. They dont care anymore about their brand. Theyll hand out a Marriott logo to any building with four walls and a parking lot. This hotel does not care about its guests and clearly does not train its employees to Marriott standards. Why would you be an airport service hotel and not have a shuttle? Worse yet, why lie about it?

  

• findlayt6

  20 enero 2021
  They wont give me my money back

  We booked to stay there on there on the 24th of this month but a few days later had to cancel when My dad went into hospital with Covid . The confirmation email and and the cancellation email both state I have up to 24 hours prior to stay to cancel and get my prepaid money back but so far I cant get them to reverse the charge on my credit card . I have called three times and tried to get in contact with this hotel manager but she didnt return my call . I was assigned a case # 250846285 and my cancelation number is 67991813 . I just dont think I can trust Marriott anymore although I have over the years been a very loyal customer they just dont care . They are loosing many people due to there politics ( which I could care less who the donate money to ) so youd think they would try harder to please those who have been loyal .