Courtyard Peoria Downtown

Comentarios destacados

• casiemd

  01 mayo 2019
  Disappointing Experience

  I have never written a bad review, but this was not a good experience for us. My husband booked our hotel room in January 2019 (as a gift) for a concert at the end of April 2019. He picked the hotel specifically for proximity to the Peoria Civic Center. We arrived an hour after the available check-in time. When we arrived, we were informed (not very nicely) that they had "overbooked by 17 people?!" We were also informed that the decision had been made earlier that morning in a meeting with no phone call or attempted communication to let us know of the change. Our confirmation specifically states, "guaranteed room." This was an extremely disappointing experience combined with shockingly poor hospitality.

  

• jdarnell61

  01 mayo 2019
  Did Not Honor Confirmed Booking - poor customer service.

  I booked a reservation for April 27th back on January 16th, 2019 as part of a gift for my wife along with concert tickets. I used Marriott.com to make my reservation and received confirmation of my booking. Upon arrival at the hotel, my wife and I were informed that they had to move us to another hotel due to overbooking. Their solution was to send us to a hotel 6 miles away. I'm not sure of the process for selecting whose weekend they get to ruin, but we drew the short straw. I'm also unclear as to why no one was considerate enough to contact me ahead of time. The whole purpose of booking the Courtyard was due to their proximity to the Civic Center, where the concert was at. The hotel they set us up in was not near the equivalent in regards to amenities, location, or experience. Marriott ensured me that they had notified the other hotel of our arrival and there wouldn't be any issues checking in. This was not the case. Additionally, we were unable to set up transportation to the concert so we were forced to drive and pay for parking. Had I wanted to stay at a $70 per night hotel 6 miles from the concert, I would have booked that to begin with. To top it all off, we woke up the next morning to NO hot water in the entire hotel. The worst part for me is that we were informed by a manager that a total of 17 customers were forced to relocate to various hotels across the city. If this is how customer service is provided by Marriott, then I have no interest in doing business with them. I sent an email to the manager that we dealt with that evening, and have yet to hear anything back. I also intend on filing a formal complaint through their website. If my experience so far is an indication of how much they care about their customers, I don't expect anything other insincere apologies. PS. i have also posted this review on Yelp.com

  

• garrett t

  01 mayo 2019
  Staff

  Once a week a typically stay at the Courtyard Marriott Downtown. Jude, who works the desk, is usually here to greet me upon arrival. He is a class act and represents what Marriott should always look for in employees. For that, I will keep staying here once a week.

  

• torpdo

  09 octubre 2019
  Very Nice

  Spent a night here and found the room to be clean and spacious. The bathroom is also a nice size. Paul Mitchell products provided in the bathroom. This is the place to stay if you are attending an event at the Civic Center as there is a skywalk between the buildings. This hotel is also connected to Pierre Marquette Marriott. The other issue (if you want to call it that), is that we wanted a drink at 1030 Friday night - the bar was closed.

  

• ajnavy04

  16 octubre 2019
  Standard Courtyard

  This hotel is what you would expect from a Courtyard hotel. Rooms are decent and clean, staff is pretty friendly. This hotel is in a good location, especially if you're visiting Cat facilities in Peoria.