Courtyard Minneapolis-St. Paul Airport

Comentarios destacados

• 625AndreaL

  22 febrero 2015
  Confortable, conveniente

  Las habitaciones tienen una cama super confortable. La limpieza es excelente. Buena señal de wi-fi. Tiene un restaurante con buenas opciones, y ademas tiene comida congelada disponible cuando este esta cerrado. La piscina y el jacuzzi interiores son excelentes. Cerca del aeropuerto y el mall of America, tiene un shuttle gratuito a disposicion de los huespedes. El staff es muy amable. Tener en cuenta que no esta cerca de St Paul o Minneapolis, por lo cual el taxi costara alrededor de 100 usd ida y vuelta.

  

• Michael B

  30 enero 2020
  Medical & Personal Items Thrown in Trash by Staff

  During a recent stay at this hotel, the staff threw out several personal items, including part of a CPAP medical device without permission or notification. In addition to the water chamber of a CPAP breathing unit, the staff threw out a box of Hostess Coffee Cakes that were on the dresser, a jug of distilled water for the CPAP machine, a toothbrush and some prescription shampoo. Other personal items were not touched, including our clothing and suitcases. Used bars of soap were left in the bathroom. We were not checking out that day. This did not look like a cleaning when a guest checks out. Our reservation went for 2 more days. On-duty managers had to make several phone calls to find out 'who did what'. We were finally told that the Houseman had done this to assist the Housekeeper. Nothing was put in the 'Lost and Found'. It took considerable time to get a prescription to replace the CPAP unit and find an open provider on a Saturday. The General Manager did offer to rebate one night's stay as compensation.

  

• Nonnie132

  15 febrero 2020
  Nice hotel, shuttle sucked

  Hotel was nice, very clean. Shuttle to airport was right on time. However, getting a ride back from the airport was a joke. After more than an hour we ended up taking a cab on our own back. Very unhappy.

  

• ramonah209

  07 julio 2020
  Rudest Marriott Employee Ever!

  This is a beautiful property, with a gorgeous courtyard garden and spacious rooms very clean and updated within past 5 years. It has the classic Marriott look, elegant and laid back at the same time. But there is one problem: an employee here in management who I have decided not to name (but her name starts with an M)is incredibly rude. Check in last nite was unpleasant and difficult. She became visibly upset when I requested an upstairs room as opposed to a downstairs room due to the fact that I was a solo female traveler. As it turns out, this hotel is barely occupied like many hotels due to Covid so not only was I alone, but I was basically in a partly empty hotel. She should have gladly given me a second floor. Although she did give me the second floor, it was with many complaints and huffing and puffing. My sister who did not stay with me witnessed her behavior and agreed it was more than unpleasant. She claimed because I was travelling with a dog, I should be on first floor. This morning, as I went to pour a cup of coffee,in the lobby ,she came rushing out. You can't do that, I do that. She just about yelled at me. She poured me the coffee, shoved it to the side brusquely, and walked to the counter. I love coming to Marriotts because the staff is always excellent and welcoming. This person is not representative of the Marriott brand. And she is a manager here. That being said, Betty last nite at the front desk was very nice and made my evening wonderful.

  

• 853bruced

  05 marzo 2021
  Missed flight, unexpected stay.

  After a missed flight out of MSP we had no choice but to spend the night here. Airport shuttle service to and from the airport was excellent. Hotel staff was very friendly and helpful. COVID issues had the hotel restaurant, and pool closed. There are no eating places within walking distance of this place, but Myra at the front desk gave us suggestions for delivery and some Chinese take out. She was super friendly and helpful. I didn't want to spend a night in Minneapolis before my trip to Mexico, but the staff made my stay pleasant and it was a good place to spend the night.