Courtyard Huntsville University Drive

Comentarios destacados

• rickeaj

  05 julio 2020
  Horrible and they have the nerves to have bugs

  The customer service was horrible I booked the hotel after a domestic dispute to come get some relaxation. I wanted to swim and clear my mind. I checked in then found out the pool wasnt opened. I called Marriott Bonvoy they said they couldnt help because I booked through a third party. I called Priceline. I was here all of 40 minutes trying to figure out something. The manager was not helpful. She wouldnt cancel my reservation nor would she give me a free night for when the pool was open. Completely took my money at no regards for my money or my emotional state for why I needed the room. I wouldnt book here and I wont ever again. Customer service and regards to customer goes along way. And they dont have it.

  

• ericaP6853YK

  26 julio 2020
  Avoid this hotel if you wish to avoid feeling robbed

  This place charges to park in their parking lot. I would expect this in downtown areas of major metropolitan cities, but not here on their surface lot. One of the charges they spring on you at the end of the check in process.

  

• robin1012

  15 agosto 2020
  Not bad, not great

  This hotel is definitely older and a little hard to find and get to. I called the morning we were set to check in to request a feather-free room. I was assured it would be taken care if before we checked in. It wasnt. The room was very small and could use an upgrade. The carpet was kind of gross and there was a musty/mildew-y smell. Overall the room seemed pretty clean but my husband did kill a small bug by the sink that he thought may have been a baby roach. The TV got very few channels and several of them reported no signal so the options were even more limited. I enjoy the Paul Mitchell bath products but the conditioner bottle was completely empty. It just wasnt what I expect from a Courtyard or a Marriott property in general.

  

• taishirickm

  06 septiembre 2020
  Terrible

  We payed two nights and left early the second day they charged us 50$ extra ???? And told us to stay that night. They try to charge for every little thing and are rude and unprofessional never coming back again

  

• Dube C

  16 noviembre 2020
  RUDE STAFF ANCIENT HOTEL

  My first time using this hotel as 'my hotel of choice' in Huntsville was unavailable. I arrived in reception and greeted the staff at the front desk informing them that I had a reservation. "ID!!" she barked simply. A few minutes of silent action then i was presented with 2 keycards and told to 'enjoy my stay'. On getting to the room I thought I'd gone back in time about 20+ yrs. The bathroom looked even older. In a word DO NOT stay at this hotel. There are MANY MANY MANY better to choose from no matter what brings you to Rocket City.