Courtyard Detroit Utica

Comentarios destacados

• Aida731

  18 octubre 2019
  Awful

  Feels like people walking in the hallway are actually in your room. Theres a large gap between door frame and actual door. Windows have zero insulation. Rooms facing the highway are extremely loud. You can hear every car driving by. House keeping is knocking on doors at 7:48am. I would never recommend this hotel. If you have no choice like myself, bring earplugs.

  

• BobbieGeeGee

  24 octubre 2019
  Clean hotel; needs renovations.

  Our stay was two nights. Upon entering the premises was clean, neat and inviting. Professional and courteous welcome; they even welcomed up with bottle of water, which is a nice perk. Room was neat, clean, and smelled clean. All amenities were provided for; we were not lacking anything. The bathroom sink was very small;tough to fit toiletries in that area. Pretty quiet throughout the night.Breakfast was a small bistro with limited menu items and not complimentary. We did not partake in that; we ate off-site. Plenty of places around for meals. We did use the fitness center. It was outfitted with two treadmills, an elliptical, and weights (that was nice to see). When we used the fitness room throughout our stay the water cooler was empty and the water fountains directly outside the center were inoperable. This hotel was OK. If you have stayed in new or newer places you may notice that this Utica Hampton Inn could use some updating.

  

• Jill M

  11 noviembre 2019
  Grossly overcharged and terrible customer service

  I was almost overcharged by over $400 for a one night stay at this hotel. I had to call the hotel three times to get it resolved and the desk agent acted like they were doing me a favor by 'giving me a refund' for the overcharge. I then had to talk with the hotel manager due to a $690 hold that they had put on my credit card. I was told that errors do happen but that the error was in fact my fault because I had updated my reservation 'umpteen times'. {Insert changing the reservation once for 'umpteen'.} I still don't have an invoice from the hotel for the exact amount that they are charging but do have four other invoices of various amounts. Beware of providing this hotel with your credit card unless you want to waste your time tracking down hotel folios and checking your credit card statements.

  

• Larry K

  29 noviembre 2019
  Poor Service, Mold Concerns

  Room was not serviced, and it smelled musty in the room and in the hall. This property has a stucco exterior and it is an older property. It may certainly need mold remediation. I will not stay at this property in the future.

  

• josephat2020

  30 agosto 2020
  Not goos

  I stayed at this hotel several times, and the reason I keep coming back cause its the only Marriott in this area . Its pretty bad !! I stay here cause I use my points , but Im thinking to start staying at nearby hotels next time I come to the area . Room smell so bad ( mold , humidity, .. ) , carpet is disgusting , hallway is smelly .. Im not a picky guest , but Marriott could do better than this .