Courtyard Detroit Southfield

Comentarios destacados

• chavacano123

  17 mayo 2019
  Buen hotel, con buena hubicacion

  Actualmente se encuentra en remodelacion. Habitaciones muy grandes. Comodas,incluyen tina y 2 camas matrimoniales. Ademas de un escritorio y TV plana de 42 ". Incluye el desayuno basico,cafe,fruta pan. Buena opcion para viaje de negocios.

  

• elguapo2011

  07 noviembre 2019
  Exactly what we expected

  We recently spent a couple nights at this property and had a nice stay. We chose it because of its location and proximity to a family event happening nearby. We had a first-floor suite that was nicely appointed and comfortable. The bed was great. The heating was quiet and worked well. The water pressure was decent. Television channels weren't extensive but the televisions were nice and the picture crisp. The staff was friendly and accommodating. I always appreciate free parking. My son stayed in a different room that had not been updated recently and found it to be a little lackluster, but he had no real issues with his stay.

  

• Ltwist73

  11 noviembre 2019
  Absolutely horrible!

  My company chose this hotel for me to stay in for two weeks. You would think that for a Marriott that it would be a nice hotel. Well, Im absolutely unhappy here. First I will start with the good. Nice location. Clean lobby, restaurant and bar in hotel. For the most part, the staff has been friendly. Some more than others. The bad. Well, my room is very loud. I am sitting here listening to the snow plow beeping at 9p.m. I asked the front desk to change my room, and she told me that the plowing will end soon. The beeping noise is awful. Even if it does end soon, they will be out there very early in the morning. I have to get up fairly early. The UGLY. The housekeeping staff here is absolutely horrible. They do not clean and leave trash in your room. They barely make up the bed. I spoke with my co worker staying at the hotel, and they agree that this is not a great place. I would NEVER stay here again. I dont like dirty rooms, I dont like noisy beeping late at night, and I dont like that there is not a complimentary breakfast in the morning. I cant wait to get out of here. I will email corporate. I dont get all the positive reviews. I travel all the time. I have yet too complain about any other hotel, but this one is awful.

  

• ShesSavvy

  08 enero 2020
  Mediocre Marriott Property

  First of all, I would like to say the update to the exterior of the property is nice, too bad I can't say the same for the interior. All of the rooms have not been converted to a thermostat and the wall units are faulty. Also, the rooms and the hallways smell musty. When we arrived on the evening of Christmas Day, we checked in and went to Door #3 to unload our car to find it unlocked. I immediately reported this to the front desk and they said it would be fixed. We called twice more during our stay to report this security issue and it was never resolved. Second issue, I requested a crib not once, not twice but three times. I called several days prior, sent another message via the Bonvoy app chat feature, and again when we checked in. Needless to say, when we got to our room it still wasnt there and we had to call the front desk to finally have one brought up. Since we arrived late after a long day of visiting family, my husband went to the front to purchase 2 bottles of milk for our 2 year old son. Within 30 minutes of drinking the milk my son became violently ill. We had to have housekeeping come take the sheets and pillows and provide us with new linens which we used to re-make the bed ourselves. My son rarely gets sick so Im pretty sure there was something wrong with the milk, likely inadequate refrigeration. We had another issue with someone from the store. My husband purchased a fresh fruit cup (made by Marriott) during our stay. As he was cutting it up to serve to our son, we noticed a strange smell and discovered the handwritten expiration date was December 16, 11 days prior. Totally unacceptable! For the first 2 nights we slept in layers because we couldnt get the wall unit in the bedroom to work. It would come on for about 30-45 seconds and wouldnt come back one for at least another hour. We called to report this to the front desk but since it was Christmas night no one was available to help. Finally on Saturday (day 4 of our stay) a technician finally came to complete the conversion and got the heat to work in the bedroom area. We were lucky the weather in Detroit had been warmer than usual or sleeping in the bedroom would have been unbearable. Also, the furniture needs updating. I sat in one of the chairs in the living room and the leg popped off. I'm a petite woman so it must have already been broken and no one cared enough to fix or replace it. Overall, the staff was friendly but the issues with the safety of the property, combined with the expired/improperly handled goods being sold in the convenience store, and rooms that lack proper control of the temperature especially during the cold Detroit winter, definitely need to be addressed. I reached out the hotel manager prior to posting this review but he never responded. Clearly, he does not value the feedback provided by his customers. Needless to say, we wont be back.

  

• kacclt

  05 febrero 2020
  Tired, Worn Out, and Not Deserving of Marriott Brand

  This property is highly disappointing. I am surprised that it carries the Marriott brand! It is in desperate need of renovation, it is worn out, unclean, and not anywhere near business standards. The one positive experience that I had staying here is the people who are employed by the hotel. They were all friendly, kind, and helpful. I ordered a breakfast sandwich at the bistro, and not only was it microwaved, but the sandwich still had paper inside it as shown in the photo. I would never stay at this hotel again, even if it were the only hotel in town I would find a place in another location.