Courtyard Champaign

Comentarios destacados

• 163jamessl

  07 febrero 2020
  An average hotel in a university community

  An adequate hotel for a night or two. It is clean, basic and could use some sprucing up. The staff is very pleasant and helpful. The biggest turn off is the housekeepers cards in the hallway with very strong chemical odors. We have stayed here previously on university business and surely will again. Floors of balcony need to be refurbished.

  

• crunch2018

  18 marzo 2020
  Irresponsible, arrogant and dishonest staff; outdated and worn-out hotel

  We had a two-day stay at this extremely outdated and worn-out hotel. The day after we checked in, there was a lady at the front desk. She was very kind, but very irresponsible. She simply FORGOT to send house keeping to our room and by the time she realized that, it was too late. So she promised to post additional bonus points to my account. I also kindly reminded them not to forget to post the bonus points, but since she was a very irresponsible person, she forgot despite all that. In addition, on our second morning, the hotel suddenly shut the water when I was in the shower withOUT any advance warning. When we asked the front desk about it, they told us that they had a leak on the first floor. This may happen, but there is NO excuse for the hotel to fail to give us advance warning. Besides, when we checked in, there was a very unpleasant gentleman (he had a beard) at the front desk. The hotel was mostly empty. I asked if they could upgrade me since I was a Titanium Elite but he said they had no suites available. When I pulled the Marriott app, I was able to see suites available during our stay. It is Marriott's typical arrogance to deny complimentary upgrades to top elite members, but there is NO excuse for lying to a loyal customer. We understand that the hotel industry is facing hard times due to Covid-19 crisis, but what we experienced had absolutely nothing to do with Covid-19 crisis. It was purely due to the irresponsible, arrogant and dishonest staff of the hotel.

  

• morlinkac

  22 julio 2020
  Avoid Courtyard Marriott

  I have stayed at this hotel in the past, nothing fancy, place to sleep. On my last (and it will be my last) stay I arrived late (checked in on-line) to no room (general manager overbooked hotel), placed in another hotel in a room I did not reserve (reserved king bed, was given two doubles). After being told the room would be paid for by the courtyard and I will be given a courtesy 4000 Bonvoy points for the inconvenience I was dismissed by the director of sales as "that's all I have to do for you as Marriott has suspended their reservation guarantee until Sept 15th, 2020". Ok, what could I do, hotel must not expect traveling to ever pick up again. But, as you probably have already guess, the hotel DID charge me for my room and never posted the courtesy points. So all I can ask is that anyone and everyone share this post with all their on-line contacts so your friends can stay at another place that will treat them as they are welcomed. In short, hotel stays are WAY down and yet this is still how the courtyard Champaign treats a customer, can only image how they will treat future customers once travel picks back up. Can only hope they are no longer in business by then

  

• FranMan55

  27 septiembre 2020
  Showing its age

  Great location off the interstate COVID issues offered a complimentary take away breakfast items and coffee in the morning. Hotel has not aged well in some areas and perhaps it is COVID but it has been cleaner. Outside first floor rooms in hallway are terrible carpet stains that are certainly not an inviting site to your room! Not up to other Courtyard specs.

  

• 395daryll

  05 agosto 2020
  Not up to Marriott quality

  We recently stayed at Courtyard in Champaign Illinois. The accommodations were very disappointing. When we arrived the front desk person seemed distant and not interested in welcoming us. There was no welcome or thank you for being a valuable member. Our room had numerous issues including a stopped up sink shortly after we arrived, a telephone that did not work and dirt around the bedside tables as well as in corners. When we reported the lack of Kleenex in the room we were told that these have been removed due to Covid. The front desk person did offer a new box after I had to walk to the front desk since the telephone didnt work. We were offered a move to a new room but we had already unpacked. Although the experience and accommodations were not up to Marriott standards the next morning the manager on duty was very supportive and understanding and agreed that they did not meet the mark. He refunded the room and left me feeling very heard.