Courtyard by Marriott Novato Marin Sonoma

Comentarios destacados

• Gabrielaortiz

  01 septiembre 2015
  Excelente

  Muy buena opción. Buen servicio, las habitaciones agradables y lo mejor, con un balcón que te permite tener una sensación de mayor amplitud. Muy cómodo. El personal muy amable. Quizás solo sea un poco caro, pero todos los hoteles por la zona lo son.

  

• VICTORMUNTANE

  17 marzo 2016
  Cercano a la carretera

  Un hotel de la linea de los Courtyard. Ubicado convenientemente cerca de la carretera aunque el hotel no es excesivametne visible por la noche. Tiene Parking y un buen wi fi gratuito. Ofrece uno de mas alta capacidad por $.4.45.

  

• FlyBacon

  03 marzo 2020
  Convenient for both San Francisco and Wine Country.

  Just about an hour's drive from SFO, even at rush hour, we had a pleasant welcome on arrival. Room was clean and comfortable and big enough for 2 of us and loads of luggage (skiing). Easy access from Route 101 and a few restaurants at the shopping complex next door. It was just right for an overnight stay.

  

• garywing

  13 marzo 2020
  CoVid 19 forced cancellation!

  We were booked for a 3 night stay coming up and were forced to cancel due to the coronavirus outbreak. We have stayed here in the past, but may not in the future! After hours on the phone and getting no where with the hotel for either allowing a credit in the future or a refund....we finally got help from a friend who works for an airline. The hotel grudgingly issued a refund. To me this is not good customer service! The virus was not our fault, and most airlines, cruises and hotels have been bending and breaking rules to help their customers out! The treatment we received from the Courtyard Novato was rude and terrible customer service.

  

• christinacY8561PO

  11 octubre 2020
  Unsanitary & unsafe.

  The room was not safe & sanitary. In normal times, that would be unacceptable but during COVID-19, this is beyond unacceptable. 1. The coffee mugs tasted like glass cleaner which is not safe or sanitary. If this is a operational practice to not wash glass wear, this needs to change ASAP with new standards on washing &/or providing single use cups. Guests should not be ingesting cleaning supplies. 2. The blow dryer was filthy from previous guest makeup. This is not only unacceptable from a visual standards level but also shows that the blow dryers are not sanitized. I travel often for work and am a Hilton Honors member. I choose to use Hilton hotels for the experience they provide when I travel. In limited cases, I have used Marriott for work and decided to use my points for this stay. I was warned by a travel agent that Marriott was not clean during their recent stay with their family. While this was concerning, especially during COVID-19, I imagined it was his specific experience. I now can confirm it is from an operational process versus a one off bad service. Sanitation & safety is important during any guest operation procedure but in a pandemic, needs to be prioritized. I will be sharing this information with peers that travel. Do better to put safer operational policies in place for housekeeping. Guest Room #226 Stay Date: 10/10 (1 night)