Courtyard by Marriott Bloomington Normal

Comentarios destacados

• 282michelp

  26 agosto 2019
  Pleasant place to spend a few days

  I was in town for work and this hotel had reasonable rates. The staff was very courteous and helpful and the lady at the small bistro was extremely nice and made our stay there a real treat. Sure, the room cleaning was not perfectly spotless (shower could use a scrub) but generally, the room was neat. We had an issue with the shower drain which was addressed promptly. The gym and pool were a nice addition as well, and the proximity to Walmart, a very convenient thing. Would return.

  

• 325gregp

  31 agosto 2019
  Repeat guest

  Decent place with friendly and courteous staff. Ample parking. Close to restaurants and was convenient to be by CVS. Typical well run chain, room cleanliness great and stocked during my 3 night stay. This one has hot tub !

  

• sagestats2019

  19 noviembre 2019
  Great staff and property

  The front desk and house keeping staff did a great job with the early check in I needed. The property is well maintained and easy to access from Veterans Parkway. Internet is fast and steady. Would recommend for anyone needing a place for business or competition at ISU or IWU.

  

• tstewie982

  16 julio 2020
  DO NOT STAY HERE!

  Check in was smooth, however I was HORRIFIED when I saw the bathroom. I unfortunately didnt see the bathroom when I first checked in because I dropped off my luggage and immediately left. I saw it later that night and it was disgusting. Fecal matter was in the toilet. The floor of the shower was packed with dirt. Even the walls had a ton of dirt. I travel a lot and this was the dirtiest shower I think Ive ever seen in a hotel. The sheets had hair in them and there was dust everywhere. I wanted to change rooms but was told I could not so I asked for another pair of sheets to be delivered to my room so I could sleep on those instead. The next day they sent a gentleman to clean the shower and while he was able to get a good bit of the dirt off of the floor of the shower, the walls were not cleaned. Theyve probably never been cleaned. Additionally I found two huge moths that were in the closet as I went to use the ironing board and iron. I had to kill both of them. Upon check out I asked to speak to the manager but she was not there. The front desk clerk proceeded to give me the wrong phone number to call to speak with her later that day. She also said shed call me back which she never did. I called the next day, she wasnt there. I left a voicemail. No call back. At this point Ive called corporate and Im waiting to see what they do. In this age of COVID, this hotel is in direct violation of what the Marriott brand has stated they will do to protect their guests. Furthermore the lack of communication between myself and the hotel is inexcusable. I say this to say, if you like dirty showers and toilets and insects in your room, stay here. Otherwise please stay elsewhere. Dont be fooled by the pictures, this hotel is a tragedy.

  

• SueSue783

  24 octubre 2020
  Awesome Customer Service

  My husband and I were in Bloomington Normal for a funeral. We chose to stay at the Courtyard for the wonderful location. When I called for reservations Kevisha Smith- Willis ( Operation Manger) took my call. She asked me the type of room I would like. Being silly, I told her I would love the Presidential Suite. We both laughed. Again, Kevisha asked me for my room type. Again....knowing I was in Central Illinois, I said I would love your top floor ( only 3 floors ) with an ocean view. When my husband and I checked into our room on the third floor, we pulled the drapery back to our balcony and there were two pictures, taped to our sliding doors to our balcony, were two pictures of an ocean and a sandy beach. Now, that is customer service! Later, found out that the General Manager, Kristine Revenal, was also involved in this great surprise. Ive never had such a fun surprise from a Marriott Property. Great property, and happy with the cleanliness for COVID. I also recommend this property to others coming to Blooming Normal for the family funeral. They were all very pleased. I will definitely be back