Courtyard Birmingham Downtown at UAB

Comentarios destacados

• NashvilleReunion

  28 julio 2020
  Open Heart Surgery at Children's

  So, I reserved 2 rooms for 2 nights with points because of the proximity to Children's. I called on more than one occasion to say we needed rooms very close together or adjoining because our patient was 7 months old and needed help from all of us (parents and grandparents). Geneva answered my calls and was very helpful. We checked into Sunday afternoon. Check in was smooth, masks worn, no contact. Others in the hotel were not consistently masked. We were disappointed that the bar/restaurant were closed for room service, but they provided a list of nearby restaurants that delivered. All our meals were delivered. We had several tests at various facilities on Monday with surgery scheduled for Tuesday. Only one parent could stay with the baby. After awhile, Children's called for an assist by the other parent because baby was distraught. In the meantime, the hotel called the mom to tell her she had to be out of her room in less than an hour, because of scheduled maintenance. So, she's in a panic trying to do both things at once. My husband called the hotel off long enough to get her to the hospital. Then he came back and moved them into their new room. How was it possible to not know there was routine maintenance needed the day before??? Now, they upgraded us (gold elite status) on check in to a 1 bedroom suite with doors between room and an efficiency kitchen and dining space with a separate living area. That was nice. The 1st night, when the baby needed comfort or feeding, they were able to utilize our space without disturbing anyone else. We were offered free late check out when we arrived, which we took advantage of because her surgery could take up to 12 hours. We were able to stay in our room until the surgery was over. We also got to get our kids' room moved out into ours and move everything out together. On to the 'intense cleaning' going on during CoVid-19 pandemic. We were briefed on this when we made our reservations and again when we arrived. We arrived in our room (we were upgraded to a suite) and found pieces of tissue on the floor of our bathroom with human hair attached to it. Not wanting anyone in our room, I picked it up and threw it away. That night, after having dinner, we were sitting in the living area and talking when I felt something under my toe. I was able to pick it up. It was a human fake finger nail stuck in the carpet. Ewe. Did these things make me feel confident about extreme cleaning measures? Not at all. Being a Gold Elite member of Bonvoy, I chose to stay here. It being attached to UAB, of course I expected the best. In the end, I was disgusted and questioned my loyalty. This is the one time I needed the very best for the safety of my 7 month old grandchild and they failed me!!! I can't even... I'm devastated.

  

• marciaaJ6256VF

  05 agosto 2020
  Don't Let "Marriot" Fool You!

  The ONLY positive is the location to UAB Hospital and parking in the connected garage. It is ashame this fact gives the establishment freedom for poor management and inferior quality. Toilet running, mattress lumpy and in order to open my room door, I had to go to desk THREE times to get them to reprogram key.

  

• sdbhakta

  20 septiembre 2020
  Sunita bhakta

  I am thrilled to shine a spotlight on this hotel! This place has been a lifesaver for me. My son has medical needs at UAB Hospital and the location is super convenient and perfect for us. Upon entering the hotel, the ambiance in the lobby is warm and inviting with its cleanliness and colorful design. I would be remiss if I didn't mention the outstanding manager Ms. Nina, Shantel, and the entire front desk staff who go above and beyond in taking good care of me. Customer service is on point! I always feel welcome and valued as a guest. In these uncertain times we live in, the hospitality is quite remarkable and it's a place that gives me peace of mind when it's time to book a room during the medical visits. Plus -it's a short walk to various restaurants like the bistro which I enjoy dining at before walking to the hospital. Super convenient indeed and I always get a comfortable night of sleep here. I'm also looking forward to the end results of some current renovations. I highly recommend this hotel!

  

• lauradI2503MI

  04 noviembre 2020
  Would not stay again

  This was supposed to be a place where patients could rest and recover after surgery. This hotel was the noisiest hotel I have ever encountered. Vacuuming late at night, construction inside slow elevators, jackhammers right outside your window. Could hardly sleep. There was one microwave for the entire floor in the ice machine room which is a terrible idea during Covid-19. The staff was not welcoming, they had no parking. They sent us around the block to a public parking garage and it cost 8.00/day. It was difficult to find our way through garage back to hotel, no signs. They said breakfast would start at 6:30 but didnt tell us ahead of time it wasnt provided. Worst of all, the special patient rate was almost double what you would have paid just booking normally. Really felt price-gouged here and will not stay again.

  

• Craig L

  07 marzo 2021
  Disappointed

  Multiple problems with this one night stay. I am a regular Marriott customer, but this location fails. <>Bathroom had dirt and hair all along edge of floor. <>Hair and stains on bed sheet of one bed. It would have been noticed had sheets been changed. Slept on top of covers. <>Broken leg on pull out table that was obviously askew. A simply check of the room would have shown this. <> Least friendly staff I have encountered ever in a Marriott property. <>HVAC unit made noises like it would fall apart. <>Toilet cycled on/off all night.