Courtyard Atlanta Mcdonough

Comentarios destacados

• jcascanet

  30 julio 2020
  Over 1 Month Stay

  I was here for an extended work trip from June to July, the staff was AMAZING, they made sure they handled my reservations for multiple rooms and were very accommodating. The room was clean, and the a/c worked perfectly. The shower had very good water pressure, temperature and room. The landscaping and firepit area were beautiful and very well maintained. I was so pleased I told employees from another work group and they switched to this hotel. The only cons were they had some water or ac drain issues where they had buckets catching water, however they had contractors fixing them and it was very quiet and non invasive. I would have liked to have my room cleaned 1 time during my time without having to check out and come back. Some of the team members were new and mixed up the "share with" so I am having to work with the hotel and Marriott to receive my points and this has taken a lot of time on my part.

  

• sthomason484

  12 septiembre 2020
  Customer Service Lacking

  The room was adequate and clean. The ice maker on the floor was broken, the hand sanitizer at the elevators was empty for our stay, the staff was checking in a guest as I was checking out that did not have a mask (nor did staff request such from him.) Further, my confirmation from central Marriott stated their was a Bistro Cafe, hours, etc. When booking my reservation I inquired about breakfast which was included. However, the reservationist ended up giving me a lower rate but I was not told it eliminated breakfast. When checking in I spoke to the desk manager and inquired. He stated no breakfast. Therefore, we checked out earlier than planned the next day. I informed the Desk Manager, Ms. Parham, of the miscommunication and asked for a courtesy discount to cover breakfast elsewhere. She stated our rate did not include breakfast, therefore, she would not offer any points or discount. First time I can remember being so undervalued as a long time Marriott customer for such a nominal request. I left 3 phone messages for the Assistant General Manager, Mr. Smith, over a 5 day span. He never attempted to call. Just a heads up to other travelers, check your reservation because this Marriott does not give an inch.

  

• 379debran

  08 octubre 2020
  Very nice, clean, efficient stay, great staff.

  All of the staff were pleasant and helpful during our one night stay (August 14, 2020). The entire facility was very clean with sanitation stations everywhere, including the elevator. We were especially well received by Raven upon check-in and Al on our exit. We would definitely return.

  

• RetiredMilitary

  18 enero 2021
  I expected better

  I've stayed at other Courtyards before but not during COVID. At this property, the shields are up, the pool and hot tub are closed, and there is a different protocol in place for room service. Overall, the stay was average--nothing special. With the temps hovering around 35 degrees outside, we found it difficult to raise the room temperature to get warm. The thermostats are set at 68 and cannot go above 72 or the air con will kick on. The sheets and blanket are thin, which meant wearing sweats to bed to stay warm. Actually, the shower was the best part of the room. The walls are not heavily insulated, so you can follow along with your next door neighbor's conversation with no problem. Warning: be careful how loud you talk when in the room. There is no housekeeping unless you put your trash and soiled linens outside your door, but no one told us that when we checked in and we didn't find out about it until we were about to leave. The Bistro is closed, so no meals or drinks in the hotel, although there are a plethora of restaurants nearby. On a positive note, and so my review won't be totally negative, there is plenty of free parking. The wifi isn't too bad and it's free. There are several good restaurants within walking distance. It's close to I-75. The elevators are fast. They have Paul Mitchell toiletries in the room. The rooms do have a small refrigerator (but ours froze our drinks fairly quickly). There is a Cat 5 cable in the room closet for wired internet connection if your computer has a Cat 5 port. In the lobby, they do have a couple of computers and printers for boarding passes and internet access, both free of charge. There is an outdoor fire pit, but I am not sure if it works.

  

• Rutherford342

  12 marzo 2021
  Last minute stop

  Great for a last minute stop while traveling on I75, easy access from interstate. Easy check in. Room was average King bed room. only downside thing was the shower had a large shelf broken off and the shower door would not close while taking shower.