Country Garden Phoenix

Comentarios destacados

• Franco-gourmand

  01 agosto 2017
  Avoid this dirty hotel with security issues

  This is the dingiest crappy hotel you could stay at. Its unsafe. The breakfast is garbage. It all started with a party being held in the suite next door the entire night. Guest roaming about in the halls throughout the night screaming. We tried using our room phones to call the front desk. All we got was static as all three were out of order. At 4:30am. Two hotel employees in uniform started banging on my hotel door. I peeked through the peephole and asked them what they wanted. They covered the peephole and started banging and kicking the door for a whole minute. As they ran off i saw other male individuals in the hallway. The room was dirty with heavy mold in the shower and malfunctioning toilets. They don't cool the hallways until after 4pm. So its 90 degrees inside and so humid that the wall paper peels off the walls. It's poorly lit as well. The lobby looks great and so does the gallery. But its all a flashy facade. They suffer from low occupancy of the questionable kind. Scrutinize your bill. You will get double billed as we did for meals you purchase with cash in the restaurant. They will argue with you even if you have a receipt stating otherwise. The included breakfast is crap. We did not expect western fare. But anything good was hogged by the guests as they pilled their plates 8 inches high as trays were left with crumbs sparingly replenished. My advice is to avoid this place. Period! I'd give zero stars but can't.

  

• 240franko

  19 agosto 2017
  Great place

  Friendly hotel workers and receptionist. Buffet in the morning is great taste with variety of dish to pick from. Clean superb room with large space. Swimming pool, gym etc. The western restaurant cooks good meal. Overall its a 6star experience.

  

• gcelli_2000

  21 mayo 2018
  Very OK for Yangjiang city

  Yangjiang is a small city with not many hotel options. This hotel have a great cost benefit. Well located and very comfortable. Big room and very clean. English speaking staff and very friendly. The manager Ms. Joyce is very attentive. Breakfast is reasonable with western and Chinese options. Don't ever expect that s 5 star hotel in small chinese city will be a real 5 star hotel. But this is good one. Could get 3 or 4 stars.

  

• Mike H

  12 enero 2019
  By any objective measure this hotel deserves a zero rating...

  The Country Garden Phoenix is a truly dreadful hotel. Its stupidly ostentatious decor (which on closer inspection is falling apart), hides service levels that would make Faulty Towers look attractive. The staff are untrained and rude and the catering (if you can call it that) is truly dreadful. Despite the ludicrous and expansive interior, and the generous size of the rooms, the feel of the place is dark and oppressive. I would give this zero across the board if the system allowed it. DO NOT STAY HERE! There are way better options in Yangjiang.

  

• JohnSMah

  01 abril 2019
  Not impressive at all

  If you're used to 3-star hotels, this is ok then. It is clean, has grandeur, but that's about it. If it's intending to be a 4-star hotel, then you'll have an issue. Sure, we came in the off season, but if amenities are advertised, then they should be available. The pool was closed for the 'winter'. The basketball court was locked but available to play, for a fee. That is really poor. Worst yet, the internet was slow and most sites are blocked (Gmail, Netflix, YouTube, Google, maps, etc). We didn't get any emails so felt completely disconnected and isolated. Not a feeling you should have at any hotel. Make sure you have a cell plan. And the food was bad. In the Blue Cafe, none of the food matched the ingredient descriptions, it was extremely slow service and the food quality was low. Perhaps as it's off season, sure, but there shouldn't be substitutions. The old and dated decor and faux Italian architecture will also make you feel out-of-place. It seems like they're trying to be something they're not, and just can't pull it off. Don't stay here if you have another choice.