Country Garden Forest City Phoenix Hotel

Comentarios destacados

• Betterperson91

  23 noviembre 2019
  IMPRESSIVE

  THE STAFF ALLOW ME CHECK IN IN 2.30PM EVEN THEIR C/IN TIME IS 3PM...IT'S HELPFUL FOR ME. One of the male staff from reception, i guess still new , need more improvement with check in guest...when i check in the room in 10mins only, the staff sent me complimentary fruits and beverages to my room ! Good!! Nice bed ! with Good view...from room 8001

  

• putridiana165

  06 enero 2020
  Low Maintenance

  Hotel is only 3yrs old and its not that maintained. Our first room's aircon was faulty, could not even be switched on. Toiletries was not topped up. At the corridor of the hotel rooms, leaves were everywhere on both days we were there. We were changed to another room - 2 rooms away from the original room. Bathroom tap handle was broken but tap still can be used. Bathtub water was yellowish. Lounge music was awesome. 2nd day - left the room for breakfast and swimming in the morning. There's a jacuzzi hole but no jacuzzi as there's no pump - as explained by staff. Female changing toom toilet was full of mosquitoes. Lastly, my hubby realized he has RM450 & SGD100 missing from wallet when we went back home. We tried to call the hotel but cannot find any numbers listed anywhere. Can the manager of the hotel please contact me. Thank you. We stayed at room 1014 on 03/01/2020 for one night.

  

• amardanials

  18 octubre 2020
  Big and spacious hotel with friendly staffs service

  Forest City Marina Hotel is a resort hotel by the sea with a view of Singapore. The receiptionist are very polite and helpful. We checked in at the hotel on 17 October 2020 and the whole check in process was fast and took us less than 10 minutes from queuing to getting the room keys. The room is very spacious and big. It is equipped with wifi connectivity, big screen tv, a variety of tv channels, a chiller, bathrobes and complimentary mineral water. The bathroom/toilet comes with a bathtub and separate shower and the size is big and spacious. The room also have a balcony facing the seaview and Singapore. The downside of the hotel: 1. Its located very far from JB city and after 8pm, the Forest City seems to be a dead city. 2. Some of the facilities are not open to the public(eg. Only one swimming pool is open out of the many swimming pools, facilities around the resort are limited to the Marina Hotel and many shops are closed) 3. Some of the equipment/in room facilities require repair eg. Shower head 4. Aircond is not switched on in many areas(maybe due to low occupancy) The positive part of the hotel: 1. Very friendly and polite staff in the hotel from receiption, restaurant, security guards to the housekeeping team. Good job everyone. 2. The room is neat and tidy. Sufficient towels and amenities are provided. 3. Operator/receiption answer the phone call within three rings 4. They have promotion set meal at rm20 each which is affordable.

  

• Tigerbb78

  06 septiembre 2020
  Need to improve

  Came here for family vacations on 5th sept , booked early with payment on 31st August but sadly we waited nearly 2 hours plus even after the check in time 3 pm , as they said the rooms is not ready .. they said will let us know once room ready unfortunately after 2 hours plus still the room is not ready, we get our room only afterwards when said we will make complaints, its not fair right as we already reserved earlier with payment? Then the breakfast buffet I can see some local foods there now as early When we were here for my uncles birthday on January the food is so lousy and they dont give important for Malaysian food , after we made complaints with the chef , can see the changes in the menu this time just there is no cycle menu the same food provided I guess , that what I see after staying here for 2 days , same nasi lemak, the sambal still got the chili seeds not properly grind , fried egg noodles, Dried and hard Pratha , chicken curry , some of the food there is no label provided ?? As on the first day there is beef just right beside the Pratha but Its not labeled as as u must understand there is some religious issues here as some of the Buddhist and Hindu dont consumed beef so if dont label it how they suppose to know , we need to confirm with staff there before taking the food? What the hell?? I thinks this a well known 5star hotel? So u should keep up ur quality even no star budget hotel serve good meal and proper hospitality..

  

• mrsCabuling_ivy

  12 enero 2020
  Nice Hotel, But...

  Me and my husband booked for a 1 Night stay in Phoenix Marina. We checked in by about 10pm + and when we reached our room we're very impressed that its too spacious for a superior standard room. We enjoyed and appreciate it coz we feel comfortable unlike some hotel's standard room that you almost can't even move freely specially when you have a lot of loads. But our dissapointment was when I planned to use the bathtub, the water that came out from the faucet was rusty and yellowish that my husband put a towel to make it as a filter, till the towel turned brown. We also bought some refreshments but to our surprised, the fridge in our room wasn't working. And the Aircon even if we already put it on 16°, still not even cold and made me woke up by 3am feeling very hot and humid. Our advice is, try to double check the room first before you handed it to the guest. We do enjoy the scenery though can't swim to the beach which Im not surprised, but the place was really awesome, maybe just add on more activities even at night.