Comfort Inn Sylva

Comentarios destacados

• 603raulr

  14 agosto 2017
  Alojamiento correcto y de calidad aceptable para sus tarifas

  Ubicado a unos 3 kms. del centro de Sylva; espacio de estacionamiento suficiente para todos los huéspedes, camas amplias que garantizan un tranquilo y placentero descanso. A destacar: muy buena presión de agua caliente en la ducha. Calidad del desayuno estándar ( y esperable para un hotel de esta cadena). Atención rápida y profesional durante el proceso de check-in.

  

• Blazer_Guy

  25 julio 2020
  Someone just doesn't care

  1.) ,I had to park on the perimeter by the trees. Saw two people sleeping in their cars. The area is full of beer bottles, trash, wrappers etc. 2.) Mens bathroom was disgusting. Feeces on the toilet seats, no toilet paper, no paper towels. Really?! Don't they do B.R. checks?!. 3.) On a Saturday morning, you would think they would have someone monitor the breakfast bar, which only has packaged muffins and grits and oatmeal packets. and a few bananas. I went to get coffee, and found BOTH coffee stations out at 7:30a. REALLY?! 4.) Oddly, there is a loveseat to sit on in lobby, but has a wedding veil covering it, with a sign saying; "Do Not Sit." Are you getting the idea. Somebody obviously doesn't care about this property. Forewarned.

  

• wakecountyman

  25 julio 2020
  Chaos Reigns @ Comfort Suites- Avoid if you care about your health

  As a former "Road Warrior", with over 5,000 hotels stays over 30 years, this was probably my WORST hotel experience that I can remember, and I have traveled to over 38 countries. Trip Advisors I've been top 1% reviewer in the past, when I traveled for business, because I give honest reviews based on actual person experience. LEFT HOTEL, TOO MANY ISSUES, ESPECIALLY POOR COVID PROTECTION I LEFT after 4 days and moved to another hotel, called the Great Smokies Inn in Cherokee, which I rate a 10/10, see review on their hotel. Comfort Suites Hotel Sylva I have stayed at this and almost ALL hotels in the area, because I visit our 14 rental properties in Cullowhee, 1x a month, for 7 days, about 80 days a year. Decline in quality @ Comfort Suites, since I started staying there several years ago, and I have shared my concerns with the hotel HEALTH ISSUES @ Hotel "No Mask, No Entry" and all their concern about your health is "Smoke & Mirrors". The majority of the guest were construction workers and most were NOT wearing masks, anywhere in the hotel, including the waiting area. I have multiple pictures of constructions workers in and around the hotel, NOT wearing masks, even near the front desk Guest coming and going at will without masks ! I'm at "At Risk" middle age white male with Diabetes, and I wear 2 masks, pleated and N95, which is hot, but I'd like to live longer. QUALITY OF STAY Overall 2/5 Noisy, Bags of garbage in my hallway, beer cans around the front door and in the parking lot and trucks taking up 2 spots, so can have their daily party in the parking lot. Staff 2/5 Some were great, others, while other times I waited for someone to show up at the front desk, even after calling out. Hotel Room 3/5 Dirty carpets, as well as in the halls(Still there from last month's stay.mold in shower Value 3/5 Always the most expensive hotel in the area, and willing to pay because of the location, but too may issues now so I won't be going back to this Comfort Suites. Safety 2/5 Now with a parking lot FULL of construction workers, NOT wearing masks, drinking in the parking lot at the end of every day, and leaving the mess behind, is NOT what I signed up for and won't be going back until they actually care about guest safety, let alone comfort. It would have been nice to see someone from corporate show up this week to see the "Wild Wild West Chaos" at the Comfort Suites in Sylva. Walmart, Lowes. The Great Smokies Inn all backed up their Covid protection policies, Comfort Suites did NOT !

  

• Jack H

  10 agosto 2020
  Comfort inn Sylva

  Beautiful website view of hotel is deceiving. We had view of Walmart and construction. One elevator for three floors. The elevator had no door delay so you could not stop the door from shutting, frustrating guests. I just took the stairs rather than wait for the elevator. Room was set for 60 degrees upon entry. Freezing. The toliet strugged to work, this is a neglected area in all hotels. The pool was a bit dirty and needed to be shocked, as there was green algae evident. We get the whole no hot breakfast covid thing, but 3 muffins left, a couple of oranges and oatmeal packets was all that was left in the morning, 15 minutes before breakfast was to end. No help in sight. You're paying for a hot breakfast, so either offer a voucher for a free breakfast sandwich at a local restaurant, or have guests fill out a breakfast selection sheet when they check in, then have the bag ready when they check out. Just need to try harder.

  

• BloomTravel

  11 enero 2021
  Great hotel and staff

  Very clean and nicely decorated. We moved from the Best Western River Escape. This was so much better. The staff was so welcoming and always had fresh coffee available. The rooms was very nice and spacious bathroom. Breakfast options are good considering Covid. Will stay here again. I am a travel agent so I look at everything. The bad reviews are ridiculous. This is a wonderful hotel!