Comfort Inn & Suites

Comentarios destacados

• jjherm1

  04 agosto 2019
  Oh boy....not sure how this is reviewd so well

  We recently stayed here while in town for a funeral. I specifically wanted something with a 1bedroom suite (which typically means a separate, closed off bedroom from the rest of the room, helpful when trying to get multiple small children to sleep). Checked into our room, only to be told they don't have "1 bedroom", only "1 room" suites (even though the website explicitly lists both). Get to our room, open the door, and there's quite a smell. The typical old hotel, used to be a smoking room smell. The main light in the room was burnt out, and the cable didn't work. We eventually switched rooms (this one smelled slightly less). My niece's white socks turned black after walking around their room, the vending machines hadn't been cleaned since New Coke was a thing (that's an 80's reference), the ice machine was disgusting, and all of our rooms had mold actively growing. I felt like I was parting the seas while walking into the hotel through the main doors in the morning. The front desk workers were chain smoking up a storm and looked incredibly bothered that someone would be entering. The annual elevator inspection was last done in 2016. We booked this hotel due to the overall pretty good reviews, but I truly don't know how they could possibly be true. The one saving Grace was Ruby, the evening front desk worker. She really did her best to help out in any way. Pretty sure she's the only reason the hotel manages to keep running at all.

  

• tmaluck

  15 febrero 2020
  Worst Service/Pool Issues

  Pool heater was broken. Hot tub broken and smelled terrible. Night Supervisor was very rude and unprofessional. We cleaned up all our garbage in the lobby, moved all the tables and chairs back in place. As we were gathering up our stuff to head back to our room. Night supervisor came out from behind the desk and starting making rude comments under breath. We had two towels that we had not gathered up and she grabbed and said seriously. She then throw them in a tub in the back. I called down to the front desk and she told me her supervisor was on vacation. When I asked how to contact them she was very rude and short and then hung up.

  

• Eliteman76

  13 junio 2020
  Nice clean place and good staff

  We have been in the process of moving from Nebraska to Alabama and stayed here a couple different times. Due to covid a bit disappointed over lack of hot breakfasts but understandable. Clean rooms. Comfortable bed. Elevator needs some attention, hearing scraping noises occasionally as raising and lowing. Clean and well lit parking lot for the most part. Was able to part my 50 feet of truck and trailer on the east side. I used to live in this area of the Omaha metro area and its a good area, safe and little to no issues. Staff Worked with us to reschedule our stays on the last trip due to delays and were GREAT! Reasonable cost and if using Choice hotels app, points for free stays. Nice clean bathrooms. Reasonable cost.

  

• Pakkerfan12

  30 enero 2021
  Terrible customer service

  This hotel refused to refund a one night stay for our room as we were exposed to Covid and due to this we are quarantined They are going against CDC guidelines and their own policy regarding Covid!! I would not stay here if they are not willing to help people during this time with Covid!! They are willing to risk customers and employees health to the virus!! As we tried our best to be responsible not to expose anyone else they refused to work with us!!!!

  

• ChristinaE126

  05 marzo 2021
  The Little Things Add Up

  Realistically, the stay wasn't terrible. The hotel isn't terrible. But all the little disappointments add up and left a bad taste in my mouth for this place. I would not stay again. The front desk staff was pleasant and helpful. The room was large and clean. The pool was warm enough to not be terribly unpleasant. However... the walls appear to be made of paper, as you can hear every sound from the hallways and surrounding rooms. Every door slam, every drunken song, every hairdryer. The bed was comfy but they have those terrible pillows that flatten out to nothing when you lay on it and your neck hurts in the morning whether you use 1 or stack 2. The worst part was in the morning. They told us at check in that breakfast went until 10. We went down at 920 and milked out the last of the waffle batter for a half a waffle for my daughter. There was no protein of any sort, just cereal, bagels, muffins, and yogurt. We grabbed a few more things when, just shy of 930, the woman came out and started tearing down breakfast. There were literally people standing at the counter trying to put things on plates as she quickly went around them removing all that was left of breakfast and putting it back in the back. We saw 2 more families, with children, come down to get breakfast, before 10, after everything was cleaned out. The only thing the staff member offered was to turn the juice machine back on for them, while they tried to figure out where they could now go to buy breakfast. We wanted to swim before checking out. There were no pool towels on the shelf so I went to the front desk to ask for some. He brought me one towel and told me the rest were being washed. I asked if there would be more coming soon and all he said again was that they were being washed, and didn't offer a regular towel or anything else. So my 6 year old swam by herself because no one else had a towel.