Comfort Inn & Suites

Comentarios destacados

• bandman15

  11 marzo 2020
  Would not stay here again

  I was first assigned a room that had not been serviced/cleaned. After moving to a different room, I discovered that the TV did not work. After returning from a long day of work the following day, my room had not been cleaned. When I asked about this at the desk, I was told You have to ask for that to be done. (Seriously.....that is what I was told by the night clerk.). The next morning at breakfast (which was tasty and managed by a nice young lady) there were no forks. The hotel is relatively new but the service really needs a tremendous amount of upgrading, in my opinion. I would not/will not stay at this hotel again when in the area.

  

• msamonty33

  24 mayo 2020
  WOULD NOT STAY HERE AGAIN!!

  We picked this hotel bc it was in walking distance to Zachary Youth Park where my son was playing in a tournament for the weekend. Our reservations were for Saturday and Sunday night. Needless to say we cancelled our reservation for Sunday night. First impression was a stale/dirty carpet smell upon entering our room. Room appeared pretty clean upon a quick glance but I quickly realized It hadnt be vacuumed as there was used dental floss on the floor. There were no wash clothes or hand towels in the room. When I called the front desk I was told they had no hand towels and only 2 wash clothes (4 people in my room). However they did deliver them in a timely manner. The BIGGEST ISSUE was there was NO water pressure. So low that the shower would not operAte. When I called the front desk I was told it was bc the hotel was full and the citys water main couldnt supply that much water. What?!?! When canceling our room i asked the young lady at the desk if the water issue was always a problem and she confirmed that of too many people are in the hotel there is little water pressure. Im talking a dribble out the tub, not just low water pressure; nearly non functioning. My family of 4 literally had to take a bird bath. It was awful, especially after spending the day at the ballpark! Then of course other things really started to annoy me like the noisy AC in the room, very dusty headboard ledges, missing fixture over the lightbulb in the bathroom. There were opEn packets of sugar and sweet n low packets in the elevator that remained there t/o day despite seeing staff use the elevator. I eventually told Them about it and it was cleaned up. Needless to say, despite it being very convenient to the baseball park, I would NOT stay here again!

  

• scavalier

  22 julio 2020
  Room not available until after 10 pm

  Our baseball team recently stayed at this hotel. We arrived after 9 pm to check into the hotel after a long hot day at the ballpark. Three of the families rooms were not ready. We were told housekeeping was short handed and he had no idea how long it would take to get the rooms clean. After waiting over an hour we began calling other hotels looking for rooms. At this time we were offered king suite rooms in exchange for our double rooms, but there were only 2 available and we had 3 families waiting for rooms. We finally got our rooms at nearly 11 pm. We have stayed here previously, but our team will not be staying here again. On top of the rooms not being ready, the trash cans were overflowing in the lobby and when I asked for a sheet/blanket set up for the sofa sleeper, I was told they were out of pillows.

  

• dusm99

  04 septiembre 2020
  Not worth it

  The pool is always locked no matter what the time is, the front desk staff is very rude, our key card did not work majority of the time I was there, the restroom was not cleaned properly, and there was someone elses hair on the sheets. It was definitely not worth the stay.

  

• sethbT6966GA

  10 enero 2021
  Lazy staff, roaches in room.

  When you walk into the hotel, the staff is NEVER behind the desk, and NEVER greets you. They are ALWAYS watching tv, playing on their phones, or sleeping on the couch. I had my brother and my daughter with me in my room for a couple of days, so I asked for a cot. They said they didnt have one. I said "ok, then can I have a spare comforter". they said " we dont have any" (when there were only about four guests that night). So i said "ok, then can I have a some spare pillows?".... "We dont have any". " "Ok, can I talk to a manager?" "He's not here, but I'll have him call you back (one day later) "Hey, the manager never called me, may I speak to him?" "He's not here, but Ill have him call you back" (another day later) "Hey, the manager never called me, may I speak to him?" "He's not here, but Ill have him call you back" (yet another two days later) "I am scheduled to stay here for work for months at a time. This is basically going to be my home, and I AM paying this hotel alot of money for my stay. and it kind of seems like you dont want me here. This isnt the only hotel in this city, and if you dont want me here, then I dont want to be here. Id like for the manager to call me." "We will let him know" (Next day) " I'm checking out, cancel the rest of my 45 night stay" "Can I ask why you are cancelling?" "You can, but I'm pretty sure the manager doesnt exist, so Im not even going to go into it"