Comfort Inn & Suites Beachfront

Comentarios destacados

• Bnvo

  04 julio 2016
  Normal con deficiencias y de precio elevado

  El hotel está bien ubicado, frente a la playa, wifi gratis y parking gratis, colchones normales y desayuno incluido. Pero el microondas funcionaba mal, el baño estaba poco aseado, el secador de pelo y el hidromasaje no funcionaban, aunque cobran una tarifa muy alta por todo lo que no ofrecen ... No volvería ...

  

• Antonio C

  23 julio 2016
  Excelente ubicación pero con inconvenientes (resueltos al final)

  El hotel tiene impecable ubicación frente al mar y a pie para comprar insumos de primera necesidad, el desayuno muy bueno para la tarifa pagada. El inconveniente que encontramos al 2do día fue un insecto en la alfombra que llevé personalmente a recepción y sobre el cual se garantizó que se vería la forma de recompensar tal disgusto. Al final de la estancia de 3 noches/4 días el hotel ofreció y aceptó descontar una noche. Excelente servicio y disposición de su manager Lori Lozano :) Volvería a quedarme en este hotel en un futuro ya que es una de las mejores opciones de Galveston TX.

  

• Laura E

  15 junio 2017
  Excelente servicio

  El personal muy amable , fue una estancia muy agradable ubicado justo frente al mar , pudimos ir caminando a restaurantes , a la playa a walmarth todo esta muy cerca , la piscina normalmente cierra a las 10 pm nosotros llegamos a hospedarnos a las 11:30 pm y nos dijeron que si queríamos la podían habrir para nosotros. El siguiente año volvería a reservar aqui

  

• Erik O

  29 octubre 2020
  Not What I was Expecting

  I have been overall pleased with the Choice brand of hotels. On one occasion I wasn't pleased with the service, but people have bad days, I get it. The room condition was still clean, and well kept. Unfortunately this stay was lacking, in fact I was, for the first time, disappointed. The outside of the hotel was appealing, but the inside, at least in our room, was lacking. I was actually excited to try this hotel, as its one of two Choice brand Hotels on the island I hadn't stayed at yet. The Comfort Inns have always been, from my experience, a "step up" in quality from the "Quality" In fairness, I did book the room within a couple hours of check-in, as we were planning on leaving the area that night, we decided to stay one more night. I booked a King room, as I usually do, but unfortunately when we arrived I was told that the King room wasn't available. Not because the hotel was booked up, but because they didn't have the staffing to clean and prepare the room. Fine, no big deal. We were given a room with 2 queen beds instead. As we entered the room, we set our bags off to the side. My wife entered the bathroom, and said "You should check out this mirror." As I entered with anticipation, I was presented with a mirror with a whole bunch of rust marks throughout. Then looking up to the fixtures, they too were rusty. Then as we went to plug in our electronics at the base of the lamp between the beds, only the right side plug was working. So I had to pull the table out to plug directly into the wall. Again, not that big of a deal, but the list was growing. Small thing also, the nut that holds the lamp shade on by the door was missing. Again, not trying to nit-pick, but it speaks to the overall maintenance of the building. Then there was the LED lighting on the balcony, Oh my! It was too bright to enjoy being outside. I tried to cover it up, but to no avail. The next morning we looked forward to our coffee to kick start our day. Called the from desk, no coffee was being served downstairs. Ugg! So I went to make some in the room with the provided coffee maker. No coffee cups anywhere in our room. Call the front desk again to request coffee cups brought up to our room. I am compassionate and understanding regarding ones trying to run a hotel on an island that depends on tourists that come and go. Peak seasons, low seasons. Hurricanes, and salty air can reek havoc on anything metal along the continued efforts to fight off the effects that COVID-19 has had on the local economy. But despite the challenges, the other hotels that I've experienced are pushing through. Next time, I'll make a better "Choice".

  

• J3675WXmelc

  31 diciembre 2020
  Not worth it

  The front desk staff was so nice and helpful in moving us to 3 different rooms. The first room we stayed in was so moldy, we were coughing and sneezing that 1st night...until 3am, we couldn't take it anymore. They moved us to another room at 3am. The 2nd room had little tiny baby roaches everywhere. One was crawling on my arm under the covers. On our 2nd night they moved us again because the roaches kept coming. We showed them pictures because they thought we were pulling their leg. Upon checking out, the front desk said they would credit us 50%, then a manager called in and said no discount. After arguing, the manager then agreed to credit us $55 off our $230 bill.. We just wanted to leave at this point. Days later, we checked our bank account and they did credit us the $55, but also charged us twice for $230. Still arguing with the manager. The front desk staff is nice and helpful. Manager doesn't care much about customer service. The breakfast was a brown bag that consisted of an apple and muffin. I would never stay there again!