Comfort Inn Redleaf Resort

Comentarios destacados

• Prue16

  19 enero 2019
  Resorts to just a Motel

  Dont let the title RESORT lure you into any false expectations, this is just a basic rundown motel, that is in desperate need of a major upgrade and so is the lack of greeting you (dont receive) on check, I was made to feel that my sheer presence of turning up had inconvenienced them greatly. Yes the people who run this establishment would benefit from some serious customer service training, indeed they need to turn over a new leaf!!! Im sorry to say check out was the same, just took the key, no hello, how was your stay have a nice day, thank you for choosing us! Room needed an upgrade, my bed was so uncomfortable definitely needs replacing. If you have back issues you wont benefit from sleeping on one of these beds. Toilet was so close to shower screen, you had to sit side on to use it. Communal shampoo and conditioner dispensers with the same colour blue liquid, archaic and not good quality. One positive thing the towels are a good size Whoever does their social media responses, should be trained in the art of not lashing back at customers comments when they are not favorable. I RESORT to NEVER staying here again Plenty of other accommodation options in this beautiful town of Blackheath, I would give them a try!

  

• 545AndrewH

  23 junio 2019
  Beaut

  Fabulous stay here with the family. Staff were amazing when we had to cancel our original booking, due to a medical emergency. We were able to rebook a few weeks later. Room was pretty good value. I wasnt expecting 5 star luxury. Pool and games room got a good workout. The floor in the restaurant was terrific.

  

• mickg653

  26 julio 2019
  Appalling

  We booked via the internet knowing that there was a swimming pool ,so my wife called to see if they supplied towels for the pool or If we needed to provide our own and apparently the swimming pool had a crack and it could not be used .the lady on the phone admitted that she was the owner was not apologetic in any way actually rude ,my wife explained the reason why we booked With her was because of the pool so our child could have a swim during the stay . During this conversation with the apparent owner a lady in the back round yelled out give them there money back and they can F off . My wife heard this foul language in the background and said that she just heard what was said but the owner would not admit to it . I also spoke to to the apparent owner name starting with L and ending with E Completely disgusted with her behavior and the man and lady in the background yelling out foul language. She hung up on me purely because Did not want to admit to the people in the background where actually there . These people should show some respect to the costumers that spend money to keep there business operating . We canceled via the internet provider .

  

• lancebatty

  13 octubre 2019
  Great value - good for families

  We found this property good value - with a a enclosed pool, games room, reading room and restaurant on site. Before booking ,I noted some critical reviews - but considering the property is half the price of other hotels in area - i found it good value and comfortable for a family expecting a motor lodge type experience with extra facilities. Leanne, manager obliged with a late check out and placing two rooms together for our family group.

  

• Malcolm B

  20 octubre 2019
  Redleaf Resort? At best I would say, Motel

  Checked in on Thursday, basic rooms, beds are comfortable, bathroom is clean and functional and coffee and milk supplied. No issues there However, two very basic yet critical things that I expect from any hotel I stay, is a breakfast and WiFi. Red Leaf has neither. WiFi is actually non-existent and dont believe them when they tell you that you are too far away from Reception, because even when you go to Reception to connect to WiFi it still is unable to connect very poor with the technology available today. However the most disappointing aspect was Friday morning when we went for breakfast, only to find that the restaurant was closed at 8:00am!!. We were told we only open the kitchen when we have a bus in. Same situation on Sunday morning so clearly customers are not welcome for breakfast unless you are on a group tour! I have stayed at Redleaf with my Golf Society every October for the last 32 years, but I doubt I will stay a 33rd time with multiple other options and AirBNB available thesedays... I felt an absolute lack of interest in us as customers