Comfort Hotel Orleans Olivet Aulnaies

Comentarios destacados

• antonia Maria M

  14 septiembre 2016
  Estrecho

  Nos hemos quedado dos dias por vacaciones. No me ha gustado. Las habitaciones muyyyyyy estrechas. La única mesita de noche con capacidad para apoyar un teléfono móvil. Sin aire acondicionado, y si abres la ventana el huésped de la habitación de al lado te ve al completo. Tres plantas sin ascensor. Muy limpio y el personal muy agradable. Muy cerca, un minuto, estación de tranvia que te lleva al centro. Al lado de McDonald. Zona industrial

  

• Angel C

  25 mayo 2017
  Estrecho es quedarse corto. SIN WIFI

  Leí que era estrecho, pero decir eso es quedarse corto. No entra ni la maleta a lo ancho. En el baño no entra ni una persona para hacer necesidades, es literalmente imposible hacer tus necesidades derecho y aunque lo tienes que hacer girado, te aplastas contra la puerta. La WiFi no funciona, ni un segundo funcionó ninguna de las redes que tienen. Si veis esto, no penséis que exagero, buscar otra cosa como sea. No confiéis en los que le dan a este sitio buena puntuación. Hay muchísimos más hoteles mejores y con precio similar. Esta cadena no vuelve a verme jamás.

  

• ANA G

  02 octubre 2017
  Buen hotel

  Buen hotel en general, bien ubicado con restaurantes alrededor, parking cerrado, buen wifi, buena calefacción, aunque no sé si suficiente cuando las temperaturas bajan bastante más. Me encontré a gusto y la cama era cómoda. Hay hervidor de agua en la habitación con alguna infusión y café.

  

• SDakaBabas

  25 diciembre 2018
  Friendly staff and good facilities for a reasonable price.

  I would stay in this hotel without any hesitation. Have no fear you won't be disappointed by the service. The reservation was done through Booking.com. The review down below is to show the lack of service I received from Booking.com... I have used booking.com on a numerous occasions. This time I must say that I was quite disappointed with the service I was provided with. I booked a two nights stay from December 24-26th 2018. I paid the reservation using the "PayPal" option. I paid the full balance then received my booking confirmation. The next day I received an email from Booking.com saying that my reservation had been successfully modified. Strange as I had not performed any modification on the original booking. I decided to double-check with the hotel where I was going to stay to see whether the email I had received was a fraudulent message. The hotel was kind enough to confirm that my reservation was still in their system and that they had also received an email confirming a modification on my booking but they weren't able to identify the change...As a result no change was made which confirmed my suspicion on the fraudulent email... I then decided to ignore the message. The next day I received an email from Booking.com saying that my reservation had been cancelled. I then called Booking.com customer service to enquire about the cancellation. They told me that the system had cancelled the reservation due to invalid payment method or card was declined... The outstanding balance was 2,20... So because the system was trying to charge a credit card that clearly wasn't mine as I had never paid the original booking using one but rather "PayPal", my reservation ended up being cancelled. I was due to travel from the UK to France on the next day and I wasn't sure whether I would be able to stay in the hotel as my room had been cancelled and this was a non-refundable booking. The customer representative I had on the phone listened to me. She tried to ring the hotel to see whether I could either be refunded or stay as it was planned. She wasn't able to speak to anyone as it was late in France. She said that she'd send an email to the hotel so that they'd see it in the morning. I requested to be copied so I would be reassured as I was traveling the next day and needed to have an accommodation in the evening. She assured me that she'd copy me. The next morning I didn't see any email... I rang the hotel and checked whether my booking was still cancelled. The director confirmed that it was. Realising how stressed I was he decided to honor the booking which I am grateful for. Later that day I received an email from Booking.com that as an exception they were able to reinstate my reservation... Thanks to Comfort Hotel Orléans Olivet's management (Zied) who reassured me straight away by putting my mind at ease and providing me with a room when Booking.com failed to care for their customer... I'm not sure I will use Booking.com going forward... I would suggest dealing directly with the hotel rather than booking.com as customers are valued and cared for...

  

• pauline b

  03 julio 2019
  Avoid like the plague

  The hotel room was tiny like a cupboard, stuffy, dirty, bedding was stained and cockroaches running all over room. Cancelled booking and lost half of the money for the booking. My advise is to avoid this place like the plague.