Comfort Hotel Great Yarmouth

Comentarios destacados

• eleanors295

  06 octubre 2020
  Found myself staying here due to the death of my grandad and living so far away

  This is a review for the comfort hotel Great Yarmouth ! Absolute shambles ! Nothing but liars ! I checked in as I found myself in Great Yarmouth saying goodbye to my grandad as he had died earlier that day They knew this They were quick to take my money then give me my key Seemed really polite so I was happy That was then short lived ! I got into the room noticed the radiator was off and windows open It was a very windy day and also a raining The room was freezing so I shut the window and turned the radiator on An hour later I was still freezing so went to reception to ask if there was a problem or was it me The lady acted like it was a new problem and in her words needed to make some calls Another hour passes I go back but go out the front 1st for a vape and speak to 2 lots of guests about my cold room they stated that they had been there for 2 days and its been broken all the time they have been there ! And one couple said it took 6 hours for them to receive a heater they promised So I go back in to ask and mention what I was told for the lady not to deny it but says she will get a heater to me that heater never arrived I lay in bed crying and unable to sleep most of the night due to being so cold even with the quilt on Then comes the morning ! I decide to have a bath takes me ages to get up as I was so cold and could barely move ! I ran the bath and thought great the waters hot thats something at least ! To then notice a dead flea floating in my bath water ! I got a pic immediately for proof and you could see it was a flea ! Then I noticed how green and dirty around the bath was and dirty tissue was stuffed behind the toilet too then there was the filthy sink I got pics of everything and sent a kind email to the manager after being told the manager wasnt in till Monday for complaints and refunds I had a reply stating that the flea in the pic didnt look like one and apparently they had pest control out straight away to check the room and found nothing (yet they couldnt get a heater to me at all during my stay like they promised ) also said if I would have asked for a refund she would of issued an immediate refund (impossible if paid by card like I did ) and would of personally booked me a room at a different hotel ! Well thats funny I got told manager wasnt there till Monday so lie number 1! She failed to mention the other complaints I made Then had the cheek to offer me money off another stay there and free upgrade ! Like hell would I stay there again They knew why I was there and as much as Im not entitled the customer care was shocking they couldnt give a hoot at all! And because I refused her offer she said she said that she would no longer communicate with me ! So!! I took it online and opened a case got a response from someone else and she stated she would look into it then here come the lies again She said all they said and I had already told them what they told me and that they were lies but she sided with them anyway Then acted like she was doing me a favour by offering 6000 club points for a stay at one of their hotels around the world !! Errrm no all I want is a full refund for the awful experience I am still not over ! She then stated they are unable to do refunds currently due to Covid and that department being shut?? LIES! because when I stated that it was ok I would wait for a refund she had the cheek to say that she is not willing to offer me a refund and all I could have was points !! That is no way to treat a customer and a grieving one at that utter disgrace !

  

• Foxyboy12

  13 octubre 2020
  Great location and superb staff!!

  Myself and my family recently stopped here for 5 nights due to our original holiday to Majorca being cancelled. We've stopped in GY 14 or 15 times and loved it everytime and this year wasn't an exception. We had 2 family rooms which were basic but very clean, tidy and well stocked up with tea, coffee, sugar and other amenities. One of the rooms in particular had a fabulous view of the Great Yarmouth strip and sea. Our rooms were cleaned regularl upon requets and any problems we may have had was promptly sorted out by the amazing and attentive staff. Kelly and Josie on reception are two of the loveliest ladies you could wish to meet, making us all feel very welcome upon arrival and taking time out of their busy work day to have a chat with us and give their recommendation to local restaurants and bars. Josie and Kelly are definitely the two staff members that stick in my mind when I think of The Comfort Hotel and I'm positive I haven't seen the last of them yet. Their Manager should be very proud of these two ladies as they are this hotel's first impression upon arrival. Kelly one night was even working the reception, restaurant and bar and still remained professional with a smile upon her face. I cannot leave out the rest of the staff as they too were equally amazing. The Chef is excellent and cooked us two amazing evening meals and breakfasts and even had time to pop up to reception for a chat :) Lisa who was serving in the restaurant was a very kind and attentive member of staff and we enjoyed chatting with her a great deal. Last but not least is the Lisa's sister who's name I do not know and I apologise for that but what a credit you are to that hotel, always greeting us in a morning with a beautiful smile and ensuring our stay was up to standard and let's not forget you and your mums amazing skills at making the NHS dolls which we had to purchase. We salute you all and we will definitely be returning in the near future. Keep up the great work :):)

  

• M9992QKbenc

  20 octubre 2020
  Ben

  Stayed here at the start of the month which was supposed to be four nights however we only managed three due to a horrendous stay. The first night people in the hotel where shouting and being noisy in the corridor until 1 in the morning there is a night porter however hes about as much use as a chocolate tea pot. This then happened every night so the third night we said we wouldn't be stopping the full four nights. The manager said if we checked out they would refund the last night which we thought was fair enough. However once we checked out I received an email from booking.com saying the manager never agreed to a refund and I would be getting nothing so basically the staff just tell you what you want to hear....

  

• Mozart063

  01 noviembre 2020
  Needs updating desperately

  The hotel is quaint but is in desperate need of updating, it was like a haunted house at a theme park. Our room was a decent size, but there was a big gap under the door which I didnt like. The shower was terrible, water trickled out, Ive experienced heavier snow. The staff wasnt very COVID compliant, didnt care if we had face coverings on or not. Only good thing about this hotel was the location. I wouldnt stay here again.

  

• thisissaskia432

  04 noviembre 2020
  Lovely

  I loved staying here, the vibe of the hotel was 100% my cup of tea. it might not be for everyone, but the oldy feel of the place, just made it 10x more awesome!! I will definitely be back in the future!!