Cleopatra Superior Hotel

Comentarios destacados

• Moira F

  29 septiembre 2020
  Positives and negatives

  Just returned from two week stay at Cleopatra Superior. We had booked Cleopatra Classic but this didnt open so were notified week before that we were being put in Superior which we didnt think would be a problem based on the reviews. Positives were friendly and helpful staff, nice pool area, comfortable beds and good location. Unfortunately the negatives meant we would not return and would not be comfortable booking Kris Mari or Classic either although couple in next room said the facilities in the rooms were better in the other two sister hotels. We had two main issues - the quality of the bathroom and the so called fridge. This is a 3 star hotel but the shower in particular was worse than 2 star studios we have stayed in. There was a porcelain shower tray but the shower curtain did not look clean and was on some kind of contraption made out of wire. The shower head was cheap and the holder kept falling off the wall. Although hot water was not a problem the bathroom floor was flooded everytime you took a shower. The bathroom also smelt awful even after the cleaner had been in which we put down to the drain in the floor and a lack of ventilation. It was not a 3 star hotel bathroom in our opinion. I specifically emailed in advance to check that the rooms had a fridge because my friend has eye medication which needs to be kept cold. I was told all rooms had a fridge. What we actually had was described by the hotel reception as a 'cooler' but it never seemed to keep anything cool and therefore my friends medication was not as effective as it should have been. We had a few other minor issues about the TV channels and view from the balcony (overlooking waste ground used as carpark) and lack of shade on balcony on afternoon but really it was bathroom and fridge which were the deciding factors about our decision not to return. The couple next door had the same issues so was not just our room. Yes we should have complained but as everyone has had such difficulties getting away this year we didnt have the energy. The Cleopatra Group need to upgrade the bathrooms in Superior (!). Its a shame because we loved Kardamena and will definitely go back but not to Cleopatra Superior and probably not the other two hotels either.

  

• Jimmyk6969

  05 octubre 2020
  Amazing stay

  We stayed at the Cleopatra Superior for 10 nights and let me say we couldn't have made a better choice ...the mountain-sea and pool view from our room was absolutely breathtaking...pool was great-clean and the staff were amazing both at daytime and night time ...toilets were cleaned every couple of hours which is great ...what amazed me the most was how careful everyone was about the Covid 19 ... everything were sanitised both at the reception and the bar...I felt safer than ever ...would deffo come back next year and probably the year after ..much love to all the staff that made our stay one of the best we ever had ...xxx

  

• Ntfcmad C

  09 octubre 2020
  Outstanding

  Just arrived back from this hotel with my wife and her cousin and cousins husband. , and will definitely be going back again, as we had a really great time there. From the moment we arrived at 10.45 pm we were greeted at the reception for check-in by a very very polite and helpful lady, who along with all the other reception staff were very helpful and polite throughout our 7 days there, I would even go to say nothing was to much trouble for them. The chap who worked at the pool bar in the evenings was also very happy and helpful as well, and also the lady who worked at pool bar throughout the day as well. Our room was very nice clean and tidy with a great view of the sea and mountains also, the pool is very nice and very clean to.,as soon as someone left there sunbeds the lady at the pool bar came and sterilised the sunbeds., You can get food all day at the pool bar at reasonable prices to. For breakfast you get a discount voucher for breakfast and evening meals at alma restaurant 3 minutes walk away, which is right next to the beach,and I've got to say the food was really good there to,. I have added some photos of the hotel and pool and alma restaurant. So I wo recommend this hotel for a great stay.

  

• mowgli-1963

  17 octubre 2020
  Holiday

  Hotel was very clean and was covid friendly my wife was I'll for first few days went to hospital and the staff could not have been more friendly and helpful they kept on looking in on us to see if she was doing ok I cant thank them enough for their kind thoughts and help we would defo go back again I'd give it more stars if I could

  

• OnAir39652459231

  19 octubre 2020
  Good stay

  This was a rebooking as our Turkey holiday was cancelled due to Covid. Have to say it was spotlessly clean & all the staff were excellent, specially reception staff. Bathrooms need updating. The shower was awful & the fridge in the room didnt work. Second night we had very rowdy people in room next to us who just wanted to be heard! Same at the poolside blaring out their awful music. They must have been told though as they were quoted after that. It didnt spoil out holiday though as we didnt spend much time in the hotel. Very good location & central. I do think air on should be included in price though as rooms were stifling at night.