Clarion Congress Hotel Usti Nad Labem

Comentarios destacados

• Gomezzzds

  28 septiembre 2018
  Satisfactory

  Got a room on the 5th floor. A nice, clean, spacious room with everything one would expect to get in a 4* hotel. The bathroom, toilet and bathtub were clean, found no dust in the whole room. The receptionist was friendly and my check in was fast and easy. I was a little bit surprised by the final amount my bank charged. My room went for 150 but my bank charged more (exchange rate). But I think, if the hotel charged me in EUR instead of CZK, I would have paid what I was expecting and that was the sum I was told by the receptionist (when I asked how much Im about to pay in EUR). Good location, easy to find. One negative point: my room (whole floor?) has no WiFi. To me its not that important but for someone not from the EU, it might be quite important. WiFi is advertised as available.

  

• andreas100088

  08 octubre 2018
  Good hotel

  Hotel seems to be new and is straight in the city centre. A little difficult to find, because there are no road signs at all, so better use a GPS. Large rooms, well equipped and clean. I stayed there for three nights for a company conference and enjoyed the stay. Good breakfast.

  

• APJ-JAIN

  04 junio 2019
  Usti - Long weekend break

  Location: The hotel is right in the centre of usti and very much accessible to auto routes. Rooms: Rooms are quite large and spacious. Cleanliness and hygiene was good Breakfast was good and was covered in my room price Parking - there are plenty of free parking available outside opposite the hotel

  

• jes_sfranciscoa177

  24 marzo 2020
  I found bedbugs

  The front desk agent assigned me a room on the 3rd floor. When I woke up I found the marks in my skin. I did not pay attention. When I returned from my trip I brought the bedbugs home and I have the certainty I caught them at the hotel because the marks in my skin started there. It might be the best hotel, but the bedbugs raise doubts

  

• cherry55k

  20 julio 2019
  They don't clean your rooms!

  I stayed at this hotel for business for 4 days. The first day, I went out to work and I came back and my room wasn't made, they just slightly cleaned the bathroom and left a cleaning spray on my desk, the bed wasn't even touched. The second day, I realised we had to put a card on the door asking for the room to be made up, which this time I used, they came into the room, didn't clean the bathroom, only removed my room service plates from the night before and folded the duvets! Third day, I left the card out for my room to be cleaned and the same happened, the bathroom floor was not cleaned ( it was full of hair as I brushed my hair in the morning, the cup that I used to rinse my mouth after brushing my teeth was not touched) the bed again they only folded the duvet and didn't even touch my pillows and left them as they were. Now room service, the first day I ordered with no problem, the gentleman was efficient and helpful, the second day, I called again expecting the same service, but of course not, the person that answered the phone first said he spoke English then I ordered my food and he continued to speak to me in Czech and then closed the phone in my face, I waited for 10 minutes to see if someone else that spoke English would call back, but no! so I called reception and informed them of what happened, they were helpful and placed the order for me, I had to call back to check where my food was, then a lady arrived at the door and handed me my starter and my dessert without my main! then after 5 minutes my main arrived, the handed everything in my hand, she didn't enter the room and didn't bring a tray or cutleries, I ended up eating my entire food with a small dessert fork! I tried to add the photos to show how they used to make my bed, but I am unable to upload it. Customer service is very minimal at this place.