Cityhotel am Thielenplatz

Comentarios destacados

• kjshanef

  04 febrero 2018
  Pokey rooms, rude staff, poor facilities

  The Hotel itself is centrally located 5 minutes from the Central Station and close to the shopping area. There are decent nearby restaurants. The room I had was very small without a separate bathroom. The shower and toilet were glass enclosures within and visible to the room, with the sink part of the single utility table/shelf running along the long wall of the room itself. On checking out, Julia on reception was excessively rude and abrupt. Payment was demanded, and when I informed her that my travel company would take care of it she said she had no information and "you must pay me now!" Now, mistakes happen, and this is not the first time there has been a mis-communication between my travel company and the hotel, so I followed the normal procedure of passing the contact number to he desk staff and asking them to phone the travel company and sort things out. Julia refused to do any such thing and again demanded payment. I phoned my contact on my personal phone and put them on speaker phone so they could sort out the issue, but Julia still refused to co-operate until she saw that I had no payment on me. Finally after also being very rude to the travel contact, the problem was found to be an incorrect email on the hotel website, and the payment details were re-sent and begrudgingly accepted by Julia. There was no apology, only the explanation "well if I do not have the correct information there is nothing I can do" Until the staff receive some much needed customer service training, I advise anyone to steer well clear of this place.

  

• LUZ J

  03 marzo 2018
  SIN AGUA CALIENTE

  El hotel está bien ubicado, centro de Hannover muy cerca de la estación Central. El cuarto es muy oscuro, en las mañanas se escucha el ruido externo del personal de limpieza, pero lo que me pareció inconcebible fue que no tuviera la capacidad de tener agua caliente porque el Hotel estaba lleno, estamos hablando de febrero cuando la temperatura amanece -10 grados Celsius. Lo único bueno, la atención, bebida de cortesía y el desayuno que es buffet.

  

• Marc A

  05 junio 2019
  Apocalypse Now

  I felt like Charlie Sheen but without the fan. If you want to discover what your sweat glands are for, this is the place. There is no a/c in the rooms so you will not sleep if it is warm. Every time someone on the corridor leaves their room, your door will rattle in its frame so you will hear the first to the last person heading to breakfast or the train or whatever. Breakfast staff weren't exactly helpful or pleasant either. Avoid if you can.

  

• L5197AXannas

  07 julio 2019
  Value for money , clean and modern.

  Stayed for a weekend with family and a dog. Hotel very clean, modern and tidy. Great location however no allocated parking so had to drive around the city to find one as ladies at the reception couldn't speak English well. Customer service not very nice , rude at times when asked for support. Overall value for money, good for short stay.

  

• AlanThomson121

  05 enero 2020
  It was ok. Nothing amazing.

  The hotel was nice enough. I had to stay for two weeks which maybe made it more difficult. Breakfast was nice. No dinner options. I had to take my own luggage to my room and that wouldnt normally bother me but there were two at reception and I had to large suitcases and two carry on bags and a back pack as I was moving to Hannover for 3 months. The room was nice but often I had to start late at work and my room wouldnt get made up because the staff finished and no one could possibly do up the room in the hotel. Very basic. I wouldnt give it the star ratings that it has. No restaurant on site either. Its an ok hotel.