City Resort Hotel Helmond

Comentarios destacados

• regrebC

  30 julio 2017
  Buen hospedaje

  Nos quedamos una noche en este hotel, las habitaciones nos gustaron bastante, son bonitas y bastabte grandes, el baño tiene ducha y es moderno! Para poner un pero, el desayuno para mi gusto tiene mucho queso y poco dulce, a nosotros nos gusta desayunar salado y dulce pero solo tenian fruta yogurt y croissant lo demas era todo salado y bueno pan y mermelada. Pero a pesar de nuestros gustos comimos bien

  

• 769xavierv

  07 noviembre 2017
  Resalta el City Resort

  Me reservaron el hotel sin tener que intervenir, fue una gentileza de un colega irlandés que habitualmente se hospeda allí x motivos de trabajo. La experiencia fue genial, un servicio muy atento y profesional, tanto en la recepción cómo en el restaurante. Pedí pan sin gluten en el desayuno y no tardaron en aparecer mas tostadas de las que habría solicitado. Dicho sea de paso, las opciones eran suficientemente variadas, y no puedo dejar de destacar el salmón ahumado y arenque, deliciosos y muy habituales en estos países. La habitación decorada con un ambiente actual, nada clásico y acogedor, como todas las instalaciones. Muy recomendable. Se que repetiré.

  

• 376garm

  02 febrero 2020
  Awful customer service and extremely unprofessional

  Visited this hotel in January. I had booked a room on Expedia and then cancelled it because I needed 2 rooms which I had subsequently booked on Booking.com . I received email confirmation from the hotel this first room had been cancelled 9 months before my visit. I prepaid the 2 rooms I did book and when I arrived I was informed that there was 3 rooms booked for me and all 3 were all ready paid. After showing the email confirming the cancellation the hotel said they would refund the room less the commission which amounted to 85. I took it on good faith this was correct. When I returned home the hotel then charged me 175 for this room that they had informed me was already paid and despite numerous emails to the rude staff this couldnt be resolved. In addition we arrived exactly 1 minute late for breakfast one morning to be told turned away and told there was not chance of getting a breakfast which although technically correct sums up this hotel totally unwilling to help and rude. I also stayed in the Golden Tulip close by and this is a much better option for people looking to stay in Helmond with friendly and professional staff. I had read the bad reviews on trip advisor about this hotel and found them hard to believe because I had previously stayed here but I can confirm it has gone down hill quickly under the new ownership.

  

• MsLigs

  11 agosto 2020
  Service could be improve

  Checking in the evening of August 8 after a long drive, 2 young incompetent front desk received us without any welcome, we asked for iron and ironing board in our room and waited for an hour and no one is coming to bring it. We wanted to call front desk, thats when we found out that the phone is not functioning. We tried several times to call from our cellphone and nobody is picking up our call, so we have to go down to front desk and they told us that we have to bring it up ourselves, so why didnt they tell us upfront. We told them about the broken telephone in our room, still nobody come to repair it. At breakfast, not so much choices, we understand due to COVID-19 that theres no buffet and coffee is bitter. Overall, our stay was not pleasant. Service could be improve especially at the front desk, because they make the first impression.

  

• Y404HBdavida

  25 agosto 2020
  Good Value

  At 66 euro per night, the hotel was excellent value. Efficient check-in. The 15 euro price for breakfast was a bit too high, as was the 10 euro per day charge for car parking. But there is plenty of safe, free parking on the streets nearby, and also a Lidl where you can buy orange juice and croissants. Large room was decorated simply but well, and clean. Bed was very comfortable and clean. Easy to use shower room. A big plus was an opening window in the room, for fresh air. Didn't use the wellness suite, but it looked impressive. Basic coffee/tea facility. Everything you need really without going overboard.