Chifley Apartments Newcastle

Comentarios destacados

• allisonleighstewart

  16 marzo 2020
  Dirty and gross

  Dirty! Tried to complain, manager tried to put it back on me not complaining until check-out, like I was trying for a discount! Nope, I just dont want others to be duped by fake photos espousing luxury 4 1/2 star when its clearly not.

  

• justinparrott1978

  09 abril 2020
  Great stay

  I had an enjoyable time and stay at the Chifley Apartments Hotel, Newcastle. The room I stayed in, was very well presented and clean/ fresh. The location is great in regards to the area, and in walking distance to shops and the ocean front, board walk.

  

• MrLewissss

  29 noviembre 2020
  Nice appartment

  The pools and gym are closed because they are under construction. This was not communicated at all to us or on the website. This may seem small but it was one of the reasons we picked this hotel. Not to mention its fairly expensive for no access to these amenities. Our room was not cleaned from the last person (which was rectified by the lovely cleaners) just inconvenient because I'd rather arrive later than have to wait after you have just come from a long drive. Also parking is $20 a night and you have to hand our your card details over the phone to pay. When we rang and spoke to management they were short and kind of didn't want to accept any complaints. We were basically told there was nothing they could do. Hope the next person has a better stay.

  

• samgA3013HI

  29 noviembre 2020
  Horrible experience with Newcastle executive apartments

  Check in was meant to be 2pm, hadnt been provided with check in details, called them at 3:30 pm and details provided. Arrived to the apartment at 4:30 to find that the rooms had not been cleaned/serviced, called Newcastle executive apartments who did not offer to escalate the clean, we advised we would go for a swim while we waited no problems. Then to find out nope pool was green with sludge and we were not advised of this at booking. Rooms still hadnt been serviced by 5:30pm and with little kids who go to be at 7pm we were running out of time so requested a refund. The refund was so hard to get and management promised was occurring right away so we were not out of pocket. Nope this was not right either, received a message 2 days later advising of the like. They are meant to put a hold on account but actually withdrew the $150 bond and is refusing to refund. 4 days on and Ive been told they will have a look at the room refund only but no promises as to when the money would go in. Management so rude, not compassionate and would not listen to anything I had to say, kept talking over top and cutting me off. Newcastle executive apartment have many apartments over Newcastle therefore I would look into who your booking with prior to staying, was such a horrible and traumatic experience for our 8 and 3 year old.

  

• 78Hetal

  28 diciembre 2020
  Shockingly poor experience

  We were booked for 7 nights with our 4 year old daughter as we had house renovations and needed to be out of home, while still going being able to go to work. Not only was the apartment filthy, but it had a namesake kitchen (we couldve gone to a hotel but needed a kitchen as it was a working week, our daughter was going to be in the apartment through the day with the Nanny visiting to look after her), not enough cups/glasses for even the 3 of us. We had to go buy a knife as the kitchen didnt have one, a tiny as bench with no space to keep a pot. The spare blanket had hair in it, the shower area was dirty, walls were smeared with stains that Im sure could be cleaned off. On our second day we had a random pair of men walk in to the apartment on my daughter and Nanny, in the middle of the day, as they were told it was their room, and clearly the entry code worked for them. There was no one at the reception at all, not even during business hours, apparently due to COVID19. The air conditioning barely worked. We eventually left on the 3rd day and had to move to a hotel, we figured we couldnt cook much in the apartment anyway and it was too dirty and hot for our comfort. Wouldnt ever go back, wouldnt recommend it unless they had a complete makeover of management and services.