Chicago Marriott Suites Downers Grove

Comentarios destacados

• EAB929

  05 noviembre 2019
  Hotel stay

  This was my first time at the Marriott in Downers Grove and overall the experience was very good. The rooms were clean and staff was courteous. The hotel breakfast buffet was good, waffles, omelettes, sausage, bacon, eggs, etc. all was good. The hotel is close to shopping and restaurants. I would recommend for those visiting Downers Grove or even Oakbrook as your only about 10-15 minutes away.

  

• T13

  09 noviembre 2019
  Pretty good

  This hotel appears to be converting from a suites to a full service Marriott. The suites sign on the front of the building has been removed. The hotel seems pretty old and is not modern at all but for the most part was clean. The room was very spacious, suite style with a living room and fridge and microwave. There were not enough outlets and not enough lighting in the bedroom though. There was a sign in the bathroom saying to hang your towels to conserve water but 2 out of 3 days they replaced my towel anyway. One of the two elevators was broken for most of my stay. The Front desk and restaurant had very friendly and helpful staff. I would stay again only because it was within walking distance of the office I was visiting.

  

• josephpL9823ZG

  22 diciembre 2019
  dishonest policy about Internet charges

  I recently stayed at your property from 12/21-12/22. You tried to incorrectly charge me an Internet charge and would not refund my money. You clearly state that Marriott Bonvoy account holders get free basic Internet access. When I logged on to the Internet, I entered my username and password for my account to get free Internet access AS WAS ADVERTISED. When I went to check out, the property charged me the Internet fee. What ensued was embarrassing and humiliating. First, the registration clerk was hesitant to give us a hardcopy of the bill. When she did provide this, I noticed they had charged us for the Internet. Second, they refused at first to refund the charge. They explained that since the reservation was made through Hotels.com, that I was not eligible for free Internet. I explained that I had followed the instructions on the login page to get access, and it CLEARLY STATED free Internet if you were a member. She said that didn't apply to this hotel and gave me some nonsense about not enough points, etc. Third, after continuing to complain, she eventually agreed to refund the money. But since I paid the balance in cash, she didn't know how to do a cash refund. She said she had to get a manager. Fourth, after we waited 20 minutes, yes 20 minutes, for the manager, the manager agreed to fix the charge, but didn't understand we needed a cash refund. More confusion ensued. So I spent easily over 45 minutes trying to get this charge refunded. Unbelievable!!!! You need to stop this false advertising about free Internet to member of your Marriott cub. You need to do a much better job of customer service.

  

• Barb H

  21 septiembre 2020
  Nice hotel

  When we recently stayed at this hotel we weren't overly impressed and were surprised to see guests in the lobby with no face masks on. Our bathroom waste basket wasn't emptied when we got there, and we really missed having waters in the rooms, no pens or paper, and no restaurant food during the week. I was also surprised that there was no magnifying mirror in the bathroom and the bathroom mirror that was there was chipped and looked very old. It was clean, but Covid has made hotels stays not very much fun that is for sure.

  

• cymosley

  31 diciembre 2019
  Very nice accommodation for an overnight stay

  My husband and I stayed at the hotel during December for one night, during our visit to the Chicago area. We had an executive Suite room. The price was nice, we found a deal on Expedia. The suite was very comfortable. The only thing missing was a room safe. I would recommend this hotel to others.